Jerry Butler
Summary
Enthusiastic and adaptable professional with experience in music instruction, classroom management, and customer service. At Okinus, Inc., I led a team to enhance customer satisfaction through effective problem resolution and relationship building. Looking to transition from teaching into a new career where I can use my problem-solving, communication, and leadership skills in a new setting.
Overview
14
14
years of professional experience
Work History
Elementary Music Teacher
Newport News Public Schools
08.2017 - 06.2025
- Familiarized students with basic concepts of music such as notes and note values, rhythm, tempo, melody, etc.
- Organized musical equipment thoughtfully to develop classroom routines and minimize lost activity time.
- Established a positive learning environment through consistent classroom management techniques and clear expectations.
- Coordinated rehearsals with grade level teams.
Package Delivery Driver
Amazon Flex
04.2017 - 08.2017
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
Customer Service Team Leader
Okinus, Inc.
12.2014 - 02.2017
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Customer Service Specialist
Okinus, Inc.
07.2011 - 12.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Arts - Music
Valdosta State University
Valdosta, GASkills
- Time management
- Verbal and written communication
- Relationship building
- Leadership
Timeline
Elementary Music Teacher
Newport News Public Schools
08.2017 - 06.2025
Package Delivery Driver
Amazon Flex
04.2017 - 08.2017
Customer Service Team Leader
Okinus, Inc.
12.2014 - 02.2017
Customer Service Specialist
Okinus, Inc.
07.2011 - 12.2014
Bachelor of Arts - Music
Valdosta State University