Isaac Guzman
Vacaville,CA
Summary
Dedicated Coffee Barista who brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery. Took pride in being a punctual and honest Cashier with solid background in fast paced environments. Able to satisfy customers with exceptional service. Also used slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Provided diligent customer service bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. More than willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Coffee Barista
Nugget Markets
08.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Nugget Markets
12.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Courtesy Clerk
Nugget Markets
07.2021 - 12.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in friendly and helpful manners to restore satisfaction and loyalty.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Nursing
Solano Community College
Fairfield, CA06.2023
High School Diploma -
Public Safety Academy
Fairfield, CA06.2021
Skills
- Quality Standards
- Quality Assurance
- Customer Experience Management
- Conversant in Spanish & English
- New Hire Training
- Friendly and Outgoing
- Performance Improvement
- Team Player
- Team Leadership
- Exceptional Customer Service
- Active Listener
- Excellent Math Skills
- Conflict Mediation
- Adaptive and Creative
Certification
- CPR Certified
- CNA Licensed
Languages
Spanish
English
Timeline
Coffee Barista
Nugget Markets
08.2022 - Current
Cashier
Nugget Markets
12.2021 - 08.2022
Courtesy Clerk
Nugget Markets
07.2021 - 12.2021
Associate of Science - Nursing
Solano Community College
High School Diploma -
Public Safety Academy
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