ISAAC HERNANDEZ
Burbank,CA
Summary
Experienced in delivering exceptional customer service and consistently meeting customer requests while maintaining a positive and welcoming attitude. Adept at effectively resolving customer issues and providing timely solutions. Proven ability to build strong rapport with customers, resulting in increased customer satisfaction and loyalty. Committed to delivering outstanding service and ensuring a seamless customer experience.
Overview
2
2
years of professional experience
Work History
Team Member
Cava Grill
09.2024 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Front of House Staff Member
Chic-Fil-A
05.2023 - 12.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Worshipwalk Cafe
Worshipwalk Productions
05.2023 - 07.2024
- Operated cafe spot catering specifically to the needs of local church community on a weekly basis
- Maintained inventory of cash, food, and other items
Assistant Youth Volleyball Coach
SG Elite
09.2023 - 12.2023
- Boosted players'' confidence and motivation through regular feedback sessions and constructive criticism.
- Created a safe and inclusive environment for players from diverse backgrounds by promoting respect, teamwork, sportsmanship, and fair play among all members of the team.
Education
High School Diploma -
John Burroughs
05.2024
Skills
- Continuous improvements
- Growth Mindset
- Excellent communication skills
- Relationship Building
- Problem-solving abilities
- Fast Learner
- Customer service
- Collaboration and teamwork
- Leadership qualities
Timeline
Team Member
Cava Grill
09.2024 - Current
Assistant Youth Volleyball Coach
SG Elite
09.2023 - 12.2023
Front of House Staff Member
Chic-Fil-A
05.2023 - 12.2024
Worshipwalk Cafe
Worshipwalk Productions
05.2023 - 07.2024
High School Diploma -
John Burroughs
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