Isaac Hill
Chicago,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Strikeline Officer
Huffmaster
06.2023 - 01.2024
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Senior Coordinator of Safety/Loss Prevention
World Class Distributors
12.2022 - Current
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution for our client trader joes
- Evaluated interactions between associates and customers to assess personnel performance.
- Identified potential product risks and developed plans to mitigate or eliminate hazards.
- Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
second shift supervisor
Allied Universal
01.2020 - 12.2022
- Charged with handling and overseeing all security officers during the second shift in concerns to securing the facility we were stationed at.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Security officer
Caesars Entertianment
01.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Universal Support specialist
Comcast
01.2017 - 01.2019
- I handled bulk commercial accounts and disabled customer accounts as a universal support specialist
- Including but not limited to providing troubleshooting support, upselling/listing potential new services, bill collection and logistical implementation of relocating comcast services from one commercial property to another.
Inventory specialist/scanner
Graybar Inc
02.2015 - 01.2017
- Promoted to inbound receiving clerk
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Accounts Receivable and Billing Manager
A1 Pest Masters
07.2013 - 01.2015
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
Computer Support Specialist
Prairie State College
01.2012 - 05.2013
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software, such as printers, word-processing software, and email.
Education
Bachelor of Arts - History/political Science
Howard University
Washington, DC05.2025
Associate of Applied Science - information technology
Joliet Junior College
Joliet, IL05.2020
Skills
- Outreach Initiatives
- Grassroots Organization
- Administering Social Media Accounts
- Policy Development
- Relevant Coursework
- Advanced Microsoft Office Suite Adobe Photoshop Core Skills
- Excelled Marketing Strategy and Management (Principles of Marketing)
- Leadership and Change Management
- Inquiry Requests
- Database Maintenance
- Invoice Logging
Additional Information
- Additional skillsets and references available upon request.
Timeline
Strikeline Officer
Huffmaster
06.2023 - 01.2024
Senior Coordinator of Safety/Loss Prevention
World Class Distributors
12.2022 - Current
second shift supervisor
Allied Universal
01.2020 - 12.2022
Security officer
Caesars Entertianment
01.2019 - 01.2020
Universal Support specialist
Comcast
01.2017 - 01.2019
Inventory specialist/scanner
Graybar Inc
02.2015 - 01.2017
Accounts Receivable and Billing Manager
A1 Pest Masters
07.2013 - 01.2015
Computer Support Specialist
Prairie State College
01.2012 - 05.2013
Bachelor of Arts - History/political Science
Howard University
Associate of Applied Science - information technology
Joliet Junior College
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