Jacob Touchette
Concord ,NH
Summary
Communicative Public Safety Officer gifted at empowering, guiding and influencing others to maintain law and order. Excellent problem-solving and multitasking abilities. Highly dedicated individual exhibiting the highest degree of professionalism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Southern New Hampshire University
03.2019 - Current
- High social interactions with all forms of individuals
- Receptionist for at university
- Exceptional written and verbal communication.
- Ensuring safety to employees, visitors, and building itself
- Monitoring suspicious individuals
- Extensive experience handling homeless individuals and their camps.
- Securing building, grounds, entryways, and all egresses
- Making sure employees are following basic building and company rules
- Surveillance of cameras and security logs
- Admin on symphony camera software
- Enforcing parking and traffic control
- Active written daily security reports and incident reports.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Aerial Forest and Zipline Guide
Candia Springs
06.2017 - 06.2018
- Had to work with heights in harnesses - Very sociable and maintained high amount of customer support
- Had to do daily safety checks, monitor customer safety, and teach them how to use equipment.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
- Transported and escorted program participants to and from activities and on field trips.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Line Cook
Sunny's Table
08.2011 - 11.2016
- Ability to work in a fast-paced environment -
- General equipment maintenance of equipment
- Cleaning multitude of ways
- Trained new employees on safety procedures, work place attire, and on job tasks
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Inspected completed dishes for best-in-class plating, aroma and food quality.
Education
Associates degree - Liberal Arts
Southern New Hampshire University
2500 North River Road Hooksett Nh 05.2018
Skills
- Exceptional computer skills
- Safety and Risk Assessments
- Protecting People and Property
- Conflict De-Escalation
- Emergency Situations
- Outreach Initiatives
- Multi-Line Telephone Systems
- Customer and Client Relations
- Mail Handling
- Verbal and Written Communication
- Time Management
- Data Inputting
- Visitor Check-In
Certification
- First aid training - Annually
Timeline
Public Safety Officer
Southern New Hampshire University
03.2019 - Current
Aerial Forest and Zipline Guide
Candia Springs
06.2017 - 06.2018
Line Cook
Sunny's Table
08.2011 - 11.2016
Associates degree - Liberal Arts
Southern New Hampshire University