Nicole Lipscomb
Markham,IL
Summary
Seasoned professional with 15 years of experience in patient services and public safety, seeking a Customer Service Rep role. Skilled in high-quality service delivery, EMR system management, and multi-line phone handling. Proven expertise in appointment coordination, patient interaction, and issue resolution.
Overview
24
24
years of professional experience
Work History
Public Safety Officer
Advocate South Suburban Hospital
03.2025 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Patient Service Representative
Advocate Medical Group
06.2022 - 10.2024
- Delivers exceptional customer service to patients, handling in-person inquiries, appointment scheduling, and information requests with professionalism and courtesy.
- Manages accurate patient registration and data entry into the Electronic Medical Records (EMR) system, ensuring confidentiality and compliance with healthcare regulations.
- Coordinates multi-line telephone communications, adeptly distributing calls and messages to appropriate departments while addressing patient concerns.
- Oversees insurance verification processes and eligibility checks, contributing to the seamless delivery of patient care and administrative efficiency.
Public Safety Officer
Advocate Aurora Health
03.2020 - 05.2022
- Monitored surveillance systems and conducted regular patrols to ensure the safety and security of parking facilities.
- Provided escort services for patients and visitors to promote a secure and supportive hospital environment.
- Addressed and de-escalated behavioral incidents, ensuring a safe and professional experience for all individuals on premises.
Juvenile Justice Specialist
I.D.O.C
01.2002 - 02.2013
- Monitored juvenile detainees during daily activities including educational sessions and meal times, maintaining a secure environment for both residents and staff.
- Enforced institutional policies and procedures during supervision of detainee movement, contributing to the overall safety and order within the facility.
Education
High School Diploma -
Dd Eisenhower High School (Campus)
Blue Island, IL06.2000
Skills
- Customer Service
- Front Desk
- Computer Skills
- Office Experience
- Computer Literacy
- Medical Scheduling
- Epic
- Hospital Experience
- Medical Terminology
- Medical Receptionist
- Security
- Clerical Experience
Timeline
Public Safety Officer
Advocate South Suburban Hospital
03.2025 - Current
Patient Service Representative
Advocate Medical Group
06.2022 - 10.2024
Public Safety Officer
Advocate Aurora Health
03.2020 - 05.2022
Juvenile Justice Specialist
I.D.O.C
01.2002 - 02.2013
High School Diploma -
Dd Eisenhower High School (Campus)
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