Nicole Lipscomb
Markham,IL
Summary
Seasoned professional with 15 years of experience in patient services and public safety, seeking a Customer Service Rep role. Skilled in high-quality service delivery, EMR system management, and multi-line phone handling. Proven expertise in appointment coordination, patient interaction, and issue resolution.
Overview
24
24
years of professional experience
Work History
Public Safety Officer
Advocate South Suburban Hospital
Hazel Crest, IL
03.2025 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Patient Service Representative
Advocate Medical Group
Orland Park, IL
06.2022 - 10.2024
- Delivers exceptional customer service to patients, handling in-person inquiries, appointment scheduling, and information requests with professionalism and courtesy.
- Manages accurate patient registration and data entry into the Electronic Medical Records (EMR) system, ensuring confidentiality and compliance with healthcare regulations.
- Coordinates multi-line telephone communications, adeptly distributing calls and messages to appropriate departments while addressing patient concerns.
- Oversees insurance verification processes and eligibility checks, contributing to the seamless delivery of patient care and administrative efficiency.
Public Safety Officer
Advocate Aurora Health
Hazel Crest, IL
03.2020 - 05.2022
- Monitored surveillance systems and conducted regular patrols to ensure the safety and security of parking facilities.
- Provided escort services for patients and visitors to promote a secure and supportive hospital environment.
- Addressed and de-escalated behavioral incidents, ensuring a safe and professional experience for all individuals on premises.
Juvenile Justice Specialist
I.D.O.C
Joliet, IL
01.2002 - 02.2013
- Monitored juvenile detainees during daily activities including educational sessions and meal times, maintaining a secure environment for both residents and staff.
- Enforced institutional policies and procedures during supervision of detainee movement, contributing to the overall safety and order within the facility.
Education
High School Diploma -
Dd Eisenhower High School (Campus)
Blue Island, IL06.2000
Skills
- Customer Service
- Front Desk
- Computer Skills
- Office Experience
- Computer Literacy
- Medical Scheduling
- Epic
- Hospital Experience
- Medical Terminology
- Medical Receptionist
- Security
- Clerical Experience
Timeline
Public Safety Officer
Advocate South Suburban Hospital
03.2025 - Current
Patient Service Representative
Advocate Medical Group
06.2022 - 10.2024
Public Safety Officer
Advocate Aurora Health
03.2020 - 05.2022
Juvenile Justice Specialist
I.D.O.C
01.2002 - 02.2013
High School Diploma -
Dd Eisenhower High School (Campus)