ISAAC J. SANTIGO
Southbridge
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Public Safety Officer
Eric Davis
Webster
01.2025 - Current
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Provided escorts for individuals who requested assistance after dark hours.
- Performed first aid and CPR when necessary until medical personnel arrived on scene.
Dietary Aide
Joe Guinta
Southbridge
04.2022 - Current
- Assisted with serving or delivering meals to support high-volume meal periods.
- Discarded trash and removed waste after scheduled dining hall times.
- Maintained proper temperature of food during preparation and service.
- Observed safety and sanitation requirements for food preparation.
- Operated equipment following manufacturer directions and promptly reported problems to supervisor.
- Ensured timely delivery of meals to patients' rooms or designated eating areas.
- Observed strict confidentiality when handling sensitive information about patients' medical conditions or treatment plans.
- Attended staff meetings to discuss changes in policies or updates on patient care plans related to nutrition services.
- Reported any instances of unsafe practices or potential hazards immediately to supervisor for prompt resolution.
- Cleaned litter and disposed trash to avoid germs and contamination.
- Communicated with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
- Replenished condiments, beverages, napkins, utensils, trays in dining area as needed.
- Assisted in training new dietary aides on proper food handling techniques, policies, and regulations.
- Followed established protocols for sanitizing dishes, utensils, equipment, and workspaces.
- Adhered to safety procedures and guidelines for food handling and preparation.
- Provided excellent customer service by addressing patient concerns promptly and professionally.
- Kept work area clean and uncluttered during preparation and service.
- Kept sales floor uncluttered and free from spills.
- Cleaned and sanitized preparation surfaces, utensils and equipment to prevent food-borne illnesses.
- Retrieved ingredients and supplies from kitchen inventory, reporting low-stock items for replenishment.
- Bussed and cleaned tables and replenished condiments and supplies.
Education
High School -
Shepherd Hill Regional High School
Dudley, MA06.2024
Skills
- Customer Service
- Workload Management
- Heavy Lifting
- Verbal Communication
- Regulations Compliance
- Flexible Schedule
- Healthcare
- Team Collaboration
- Issue Resolution
- Problem-Solving
- Relationship Building
- Time Management
- Patient Communication
- Guest Relations Management
- Problem-solving abilities
- Hospitality and accommodation
- Team Leadership
- Time management abilities
- Adaptability and Flexibility
- Customer Satisfaction
- Decision-Making
- Organizational Skills
- Interpersonal Communication
- Multitasking Abilities
- Continuous Improvement
- Service prioritization
- Excellent Communication
- Active Listening
- Customer complaint handling
- Detail Oriented
- Sanitation Practices
- Food Safety
- Kitchen Organization
- Serving and delivery support
- Food Delivery
- Sanitization
Language
- Spanish, Fluent
- English, Native
Timeline
Public Safety Officer
Eric Davis
01.2025 - Current
Dietary Aide
Joe Guinta
04.2022 - Current
High School -
Shepherd Hill Regional High School