Isaac Horsley

• Maintain contact effectively with sales representatives regarding customer buyout complications providing seamless resolutions for new customers
• Manage customer buyout related concerns in a timely manner from inbound and outbound calls resulting in increased case closure
• Calculate and issue buyout funds to customers for previous security providers in a controlled and calculated manner to ensure financial balance

• Provided customer service by addressing concerns, resolving issues, and offering tailored solutions to retain customers and prevent service cancellations
• Acted as a key point of contact to rebuild trust, explain the value of Vivints security system, and enhance customer satisfaction
• Documented detailed and accurate case notes for each customer interaction to ensure seamless support and enable team members to provide consistent and informed assistance.

Progrexion

• Consulted with potential clients to understand their personal and financial situations, providing tailored guidance to improve credit profiles and increase approval chances for homes, loans, and credit cards.
• Focused on honesty and transparency, thoroughly explaining the process and building trust to help clients make informed decisions.

Greenix Pest Control

• Sold pest control services over the phone by educating customers on common pests around their home and offering tailored solutions to ensure a pest-free home and yard.