Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Illa

Cannon Falls,MN

Summary

Resourceful team player who demonstrates strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new and fast-paced environments. Experienced leader with strong background in guiding teams and achieving objectives. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Credit Collections Analyst

Ecolab
10.2024 - Current
  • Review and analyze documents and accounts to strategize most beneficial collection efforts.
  • Manage a portfolio of clients while ensuring compliance with established policies and procedures.
  • Call and email customers to collect past due invoices, verify accuracy of charges or to correct account errors.
  • Establish a strong working relationships with corporate account sales management teams and external/internal customer contacts.

Basketball Coach

Nova Classical Academy
09.2024 - Current
  • Coordinate schedules with both parents and other coaches; maintaining positive community relations.
  • Strategically organize practices to foster positive athlete development, and implement plays based on individual assessment.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Attend conferences relevant to leadership and coaching development.

Content Creator- Music

Self Employed
03.2022 - Current
  • Use proper marketing strategy to develop a personal brand and promote self-curated music; garnering over 30,000 monthly listeners across various media channels.
  • Further developed technical skills acquired throughout my college coursework including editing and photography with computer software, target audience analysis, and managerial strategy.
  • Creatively curated promotional content tailored to target audience.

AP Operations

Walmart
10.2021 - 10.2024
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Trained in HR position to learn and develop onboarding skills, orientation of new employees, scheduling, and implementation of Walmart’s policies.

Golf Instructor

Summit Golf Club
03.2019 - 09.2024
  • Worked alongside the Head Pro to organize camps for elementary students.
  • Facilitated a positive environment to foster growth through constructive instruction.
  • Used knowledge of proper golf rules and regulations to teach students.

Pro Shop Manager

Summit Golf Club
03.2018 - 09.2024
  • Established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing direction to visitors regarding requested locations, events and landmarks.
  • Improved customer satisfaction by providing personalized assistance and product recommendations.

Promotional Intern

St. Paul Saints
05.2023 - 09.2023
  • Organized fans for on-field promotional experiences throughout games; managing multiple tasks at once.
  • Quickly analyzed and de-escalated high-stress situations.
  • Maintained professionalism in a fast-paced work environment.
  • Positively interacted with over 10,000 fans per game.

Education

Bachelor of Science - Business Administration & Management

Purdue University Global
03-2024

Central College
Pella, IA

Skills

  • Strategic Brand Analysis & Development
  • Business Administration & Management
  • Client Relationship Management
  • Public Relations
  • Team Management/Leadership
  • Microsoft Office
  • Market Research & Trend Analysis
  • Human Resources
  • Fan Engagement & Experience
  • Sales

Timeline

Credit Collections Analyst

Ecolab
10.2024 - Current

Basketball Coach

Nova Classical Academy
09.2024 - Current

Promotional Intern

St. Paul Saints
05.2023 - 09.2023

Content Creator- Music

Self Employed
03.2022 - Current

AP Operations

Walmart
10.2021 - 10.2024

Golf Instructor

Summit Golf Club
03.2019 - 09.2024

Pro Shop Manager

Summit Golf Club
03.2018 - 09.2024

Bachelor of Science - Business Administration & Management

Purdue University Global

Central College

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Isaac Illa