Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Isaac Jacobs

Fort Hood,TX

Summary

Dynamic and results-oriented professional with extensive experience in military communication systems and network configuration, honed in the US Army. Excelled in developing and implementing advanced transmission systems, ensuring superior quality of service. Demonstrated exceptional problem-solving abilities and customer relationship management. Skilled in software configuration and advanced troubleshooting, with a proven track record of enhancing system performance and security.

Overview

7
7
years of professional experience
1
1
Certification

Work History

25Q Multichannel Transmission Systems Operator

US Army
Fort Hood, TX
07.2018 - Current
  • Assisted in the development and implementation of new transmission systems.
  • Resolved customer complaints regarding signal quality or reception issues.
  • Developed procedures for the installation, maintenance and operation of multichannel transmission systems.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Assisted in troubleshooting network issues related to system performance, connectivity, and security.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems.
  • Performed airborne operations, including parachute jumps from aircrafts and static line jumps from towers.

AGWASH NCO

Army
Camp Casey/Hovey, N/A
01.2024 - 10.2024
  • Performed detailed evaluations on more than 133 units of rolling stock and freight containers bound for American transit.

Education

High School Diploma -

Purnell Swett High
Maxton, NC
06-2018

Skills

  • Network monitoring
  • Software configuration
  • Military communication systems
  • Information assurance
  • Advanced troubleshooting
  • Network configuration
  • Satellite communications
  • Quality of service
  • System Imaging

Certification

  • Computer And Communication Networks Radio Communications Systems
  • Communications Systems Troubleshooting
  • Multichannel Transmission System Operator/Maintainer
  • Airborne School
  • Distributed Leadership Course Level 1
  • Basic Leadership Course

Accomplishments

  • Army Achievement Medal
  • Korea Defense Service Medal
  • Parachutist Badge
  • Driver and Mechanic with Driver-Wheeled Vehicles

Timeline

AGWASH NCO

Army
01.2024 - 10.2024

25Q Multichannel Transmission Systems Operator

US Army
07.2018 - Current

High School Diploma -

Purnell Swett High

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Isaac Jacobs