ISAAC JOSEPH
Miami
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Royal Palm South Beach Miami, a Tribute Portfolio Resort
06.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Agent
Royal Palm South Beach Miami, a Tribute Portfolio Resort
03.2023 - 06.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Facilitated successful front desk operations for high-volume hotel.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Offered dining information and helped guests organize local activities to enhance stay.
- Leveraged software to confirm reservations and address guest needs.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Pool Attendant
Royal Palm South Beach Miami, a Tribute Portfolio Resort
01.2023 - 03.2023
- Assisted swimmers with pool rules and regulations.
- Provided first aid to injured swimmers.
- Ensured safety of guests by enforcing all safety policies and practices.
- Prepared reports on pool usage and related incidents.
- Inspected equipment regularly to ensure proper functioning.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Performed daily checks of the locker rooms for cleanliness and orderliness.
- Greeted customers upon arrival at the pool area.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Checked passes for admission into the facility.
- Replenished supplies like towels, life jackets., as necessary.
- Reported any damages or repairs needed immediately to management staff.
- Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Folded and stacked clean towels to prepare for guests.
- Collected used towels and properly disposed of waste.
- Assisted with pool evacuation during weather events or emergencies.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06-2021
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Staff supervision
Languages
English
Professional
Cre'ole
Professional
Accomplishments
- Associate of the Month- February 2024
Education and Training
other
References
References available upon request.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Front Desk Supervisor
Royal Palm South Beach Miami, a Tribute Portfolio Resort
06.2024 - Current
Front Desk Agent
Royal Palm South Beach Miami, a Tribute Portfolio Resort
03.2023 - 06.2024
Pool Attendant
Royal Palm South Beach Miami, a Tribute Portfolio Resort
01.2023 - 03.2023
High School Diploma -
North Miami Beach High School
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