Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Laney

Milford,Ohio

Summary

Dynamic leader with proven success in boosting revenue and customer satisfaction at Zumiez through expert team supervision and sales team leadership. Excelled in shrink reduction and employee performance management, enhancing operational efficiency and sales outcomes. Skilled in coaching and mentoring, driving team achievements beyond targets. Experienced Dry Goods Manager with exceptional stock management expertise and quality control knowledge acquired over 3 years of proven industry performance. Excellent contract negotiation and costing talents. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

3
3
years of professional experience

Work History

Retail Sales Manager

Zumiez
10.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Kitchen Manager

Little Miami Brewing
04.2021 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School Diploma -

Goshen High School
Goshen, OH

Skills

  • Shrink Reduction
  • Team Supervision
  • Delegating Work
  • Promotions and specials
  • Scheduling Employees
  • Coaching and Mentoring
  • Financial Reporting
  • Employee Performance Management
  • Inventory Management
  • Revenue Growth
  • Sales Team Leadership

Timeline

Retail Sales Manager

Zumiez
10.2023 - Current

Kitchen Manager

Little Miami Brewing
04.2021 - Current

High School Diploma -

Goshen High School

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