Isaac Lujan
San Tan Valley,AZ
Summary
Client-focused specialist with experience in personal and business banking. Delivered high-touch service, resolved complex account issues, and supported onboarding and training initiatives. Built trust with clients while ensuring confidentiality and fostering long-term banking relationships.
Overview
7
7
years of professional experience
Work History
Senior Client Care Specialist
Western Alliance Bank
Phoenix, AZ
07.2024 - Current
- Client-focused and detail-oriented Client Care Specialist with nearly three years of experience supporting personal and business banking clients at Western Alliance. Skilled in delivering high-touch service, resolving complex account issues, and assisting with onboarding and training initiatives. Demonstrated ability to build trust with clients, ensure confidentiality, and provide seamless service that supports long-term banking relationships making a strong transition into the Preferred Banking space.
- Acted as first point of contact for personal and business banking clients, delivering prompt, accurate, and confidential support to enhance client satisfaction.
- Assist high-value clients with account maintenance, wire transfers, online banking issues, and general inquiries to ensure an exceptional service experience.
- Collaborated with internal teams to escalate and resolve client requests, ensuring timely and professional service.
- Maintained client records in CRM systems, ensuring data accuracy and facilitating tracking of service resolutions.
- Facilitated banking services for personal and business clients to enhance their overall experience.
- Help train and onboard new hires, providing support on customer service best practices, internal systems, and compliance procedures.
Server
Olive Garden Italian Restaurant
Queen Creek, AZ
02.2022 - 05.2022
- Was frequently complimented by customers for going above and beyond normal responsibilities.
- Maintained cleanliness standards throughout the facility.
- Collaborated with managers and kitchen staff to deliver timely and effective customer service.
- Maintained high cleanliness and sanitation standards to enhance guest experience.
Furniture Mover
Haven Furniture & Design
Tempe, AZ
02.2021 - 04.2022
- Drove moving truck safely to destination, ensuring items arrived undamaged.
- Assembled orders and packed items for shipment.
- Maintained clean and organized warehouse to support team efficiency.
Lead Line Cook
Carl's Jr.
Queen Creek, AZ
03.2020 - 09.2020
- Produced over 100 meals per day while maintaining near-perfect customer satisfaction scores.
- Learned new menu items and options to assist customers in making informed choices.
- Restocked and cleaned restrooms, ensuring facilities remained clean and inviting for visitors.
Operations Supervisor
Arizona Athletic Grounds
Mesa, Arizona
06.2022 - 06.2024
- Oversaw daily field and court operations, ensuring all playing surfaces and facilities remained in top condition for tournaments, sporting events, and recreational activities.
- Coordinated team assignments and prioritized maintenance needs, ensuring facility readiness for efficient operations across a large-scale sports complex.
- Supervised 10 employees to maintain athletic fields, courts, and facility conditions, enhancing customer experience.
- Maintained high standards of facility cleanliness, safety, presentation, and operational readiness to support athletes, guests, and event organizers.
- Led team in promptly resolving facility issues, ensuring consistent service quality and maintaining high customer satisfaction.
- Contributed to the successful operation of one of the largest sports complexes in the Western United States.
Education
GED -
Combs High School
San Tan Valley, AZSkills
- Client relationship management
- Client satisfaction
- Sales techniques
- Organizing and prioritizing
- Multitasking
- Team management
- Flexible and adaptable
- Communication skills
- Outgoing personality
Awards & Recognition
- Earned two Semi-Annual Top Performer awards for delivering exceptional customer service, maintaining high service quality, and consistently achieving 100% Quality Assurance (QA) scores.
Timeline
Senior Client Care Specialist
Western Alliance Bank
07.2024 - Current
Operations Supervisor
Arizona Athletic Grounds
06.2022 - 06.2024
Server
Olive Garden Italian Restaurant
02.2022 - 05.2022
Furniture Mover
Haven Furniture & Design
02.2021 - 04.2022
Lead Line Cook
Carl's Jr.
03.2020 - 09.2020
GED -
Combs High School