DIY Home Improvements
Erin Jarrett
Worcester,MA
Summary
Meticulous and system-oriented Client Care Specialist offering 5 years of experience. Eager to support clients with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Client Care Specialist
Herb Chambers BMW Of Sudbury
Sudbury, MA
02.2017 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and used persuasive communication strategies to redirect concerns.
- Maintained up-to-date knowledge of product and service changes.
Funding Clerk
Herb Chambers BMW Of Sudbury
Sudbury, MA
08.2016 - 02.2017
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Routed business correspondence, documents and messages to correct departments and staff members.
- In charge of billing out, and booking all funded dealer swaps and intercompany deals, while calculating gross profit for said deal.
Receptionist
Herb Chambers BMW Of Sudbury
Sudbury, MA
10.2015 - 08.2016
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Supervisor
Kimball Farm
Lancaster, MA
03.2015 - 10.2015
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
High School Diploma -
Lunenburg High School
Lunenburg, MA 09.2010 - 06.2013
Worcester State University
Worcester, MA 09.2013 - 05.2015
Skills
Customer Success & Client Relationship Building
CRM
Money handling abilities
Professional telephone demeanor
Strategic sales knowledge
Interests
Cooking
Yoga
Hiking
Traveling
Timeline
Senior Client Care Specialist
Herb Chambers BMW Of Sudbury
02.2017 - Current
Funding Clerk
Herb Chambers BMW Of Sudbury
08.2016 - 02.2017
Receptionist
Herb Chambers BMW Of Sudbury
10.2015 - 08.2016
Supervisor
Kimball Farm
03.2015 - 10.2015
Worcester State University
09.2013 - 05.2015
High School Diploma -
Lunenburg High School
09.2010 - 06.2013