Isaac Mai
CA
Summary
Dedicated worker with proven skills in customer service, problem solving, and data analysis. Committed to enhancing guest satisfaction through effective communication and attention to detail. Detail oriented server focused on customer service and team collaboration. Experienced in managing multiple tasks in high-pressure environments, ensuring customer satisfaction and smooth service.
Overview
5
5
years of professional experience
Work History
Server
BaFang Dumpling
Cypress, California
03.2026 - 06.2026
- Managed customer transactions accurately and efficiently in a fast-paced environment.
- Balanced multiple responsibilities to ensure smooth operations under time-sensitive conditions.
- Provided professional customer service by resolving customer questions and concerns.
Server
Saint Francis Yacht Club
San Francisco, CA
10.2024 - 01.2025
- Delivered professional customer service in high-end dining environment, ensuring customer satisfaction through attention to detail.
- Handled multiple client requests simultaneously in fast-paced settings, enhancing overall service efficiency.
- Cultivated strong communication and interpersonal skills through consistent client-facing interactions, fostering positive relationships.
Concession Stand Worker
Juma Ventures
San Francisco, CA
01.2021 - 05.2022
- Delivered exceptional customer service in fast-paced, high-volume stadium environment, enhancing guest satisfaction.
- Managed multiple responsibilities simultaneously, ensuring accuracy and service quality during peak hours.
- Adapted to high-demand and time-sensitive environments to ensure smooth service.
Education
Bachelor of Arts - Business Economics
University of California, Irvine
Irvine, CA06-2027
Skills
- Customer Service & Guest Relations
- POS Systems & Cash Handling
- Fast-Paced Team Environment
- Communication & Teamwork
- Conflict Resolution / Problem Solving
- Multitasking Under Pressure
Languages
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Mandarin
Limited
Timeline
Server
BaFang Dumpling
03.2026 - 06.2026
Server
Saint Francis Yacht Club
10.2024 - 01.2025
Concession Stand Worker
Juma Ventures
01.2021 - 05.2022
Bachelor of Arts - Business Economics
University of California, Irvine