Isaac Marble
Leominster,Ma
Summary
My goal is to gain a position in a food service company or in customer service that allows me to continue to use my customer service skills and knowledge of food safety.
Personable and reliable individual with passion for providing exceptional customer service and ensuring pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining clean and organized workspace. Committed to contributing to positive team environment and ensuring customer satisfaction.
Overview
18
18
years of professional experience
Work History
Food Service Worker
Umass Memorial HealthAlliance
09.2012 - Current
- Responsible for cleaning and sanitizing kitchen following local and state regulations as well as having a general understanding of Safety Data Sheets
- Replenished nourishment stations on patient units while keeping area clean and organized and following HACCP standards, FIFO, monitoring temperatures
- Monitored temperatures to be sure food is served at proper temperatures and held hot or cold per HACCP protocol
- Accommodated customers with allergies and dietary restrictions by working with cooks to confirm modifications can be met
- Performed stock rotation in main fridges freezers and stock back rooms
- Performed basic cashier task
- Took on extra projects as directed by management team
Grocery Bagger
Market Basket
10.2006 - 10.2012
- Executed routine cleaning tasks to maintain store cleanliness.
- Demonstrated outstanding customer service skills, facilitating communication between customers, store associates, and management.
- Completed timely shelf restocking activities.
- Maintained cleanliness of assigned areas.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
Education
Certified Nursing Assistant - Nursing/healthcare
Shriver Job Corps
Fort Devens Massachusetts07.2011
High School DIPLOMA -
Leominster High School
Leominster Massachusetts05.2009
Skills
- Strong customer service skills
- Team Player
- Ability to perform multiple positions
- Loyalty
- Attention to detail in paperwork
- Punctuality
- Great attendance
- Dedication to position
- Multitasking
- Customer service
- Flexible schedule
Affiliations
- Freemason
Timeline
Food Service Worker
Umass Memorial HealthAlliance
09.2012 - Current
Grocery Bagger
Market Basket
10.2006 - 10.2012
Certified Nursing Assistant - Nursing/healthcare
Shriver Job Corps
High School DIPLOMA -
Leominster High School
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