Isaac Martinez
Wauconda,IL
Summary
Experienced Assistant General Manager with a track record in recruiting, staff management, and customer complaint resolution. Skilled in creating and executing successful marketing campaigns to surpass company goals. Demonstrated ability to monitor employee performance, track progress, and achieve objectives. Ambitious professional with over 5 years of customer service and management experience, adept at developing support staff, meeting quality standards, and negotiating vendor contracts for customer satisfaction. Reliable and hardworking individual excelling in autonomous or team-based settings, serving over 500 customers per shift. Strong background in staff management, day-to-day operations, and exceptional interpersonal and multitasking abilities cultivated in a fast-paced customer-centric environment.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Lake Zurich, IL
04.2024 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Trained new associates on basic and advanced shipment procedures.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Followed SOPs to avoid mix-ups and damages to orders.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Printed labels, packaged boxes, and loaded into outbound containers.
Assistant General Manager
Daves Hot Chicken
Melrose Park, IL
12.2021 - 04.2025
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw payroll preparation and administration for staff.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Helped team develop specialized projects, events and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified customer needs and delivered relevant product solutions and promotions.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Construction Worker
CertaPro Painters
Chicago, IL
09.2019 - 12.2023
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Mixed concrete, mortar and other materials to prepare building material.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Measured distances accurately using tape measures or laser measuring devices.
Lead Trainer
McDonald's
Oak Brook, IL
11.2020 - 01.2022
- Provided feedback to participants regarding their performance during the training sessions.
- Advised senior management about potential improvements that could be made to current training processes or systems.
- Adapted existing curricula based on changes in technology or industry standards.
- Developed, implemented and evaluated training programs for employees.
- Prepared reports summarizing results of evaluation activities conducted by trainers.
- Coached staff members on best practices for delivering effective instruction techniques.
Restaurant Busser
Di Pesca
Northbrook, IL
04.2020 - 07.2021
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Ensured that all areas were properly sanitized at the end of each shift.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Provided assistance to other employees when needed during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
High School Diploma -
West Leyden High School
Northlake, IL05-2021
Skills
- Business Development
- Employee Scheduling
- Team Leadership Strength
- Employee Relations
- Operations Management
- Workflow Coordination
- Food Safety and Sanitation
- Sales Forecasting
- Budgeting and Cost Control
- Staff Management
Education and Training
false
Languages
Spanish
Native or Bilingual
Timeline
Order Fulfillment Associate
Home Depot
04.2024 - Current
Assistant General Manager
Daves Hot Chicken
12.2021 - 04.2025
Lead Trainer
McDonald's
11.2020 - 01.2022
Restaurant Busser
Di Pesca
04.2020 - 07.2021
Construction Worker
CertaPro Painters
09.2019 - 12.2023
High School Diploma -
West Leyden High School