Isaac A. McCoy
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Driver
Uber
02.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Take passengers to their desired destination as requested in a fast and safe ride.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Usher
The Grand
09.2022 - 05.2023
- Greeted customers with smile and provided friendly, knowledgeable service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted and collected tickets of patrons at [Type] events.
- Directed ticket holders to seats and facility locations.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pizza Delivery
Domino's Pizza
07.2018 - 09.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, credit, and debit card payments.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
Student Office Worker
The University of Southern Mississippi, School of Performing and Visual Arts
08.2017 - 05.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with students, family members, and faculty, by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Warehouse Shoe Processor
Channel Control Merchants LLC
06.2016 - 07.2017
- Received and reviewed incoming materials.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Prepared, boxed and staged outgoing shipments.
- Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
- Researched and resolved discrepancies to maintain accuracy.
- Operated mobile equipment such as pallet jacks.
- Inspected products and machines to maintain quality and efficiency.
Host
Buffalo Wild Wings, Churchill
11.2014 - 06.2016
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
Stock Associate/Cashier
Dollar General
03.2014 - 07.2014
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked aisles for spills to complete quick clean-up.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Performed daily inventory checks of merchandise on hand through [Action] and [Action].
- Checked and pulled defective or expired products from shelves.
Cart Associate
Walmart Super Center
06.2013 - 12.2013
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected carts left in parking areas and returned to retail stores.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Cleared parking lot of litter and foreign debris.
- Offered carts to patrons.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car parking lot for unattended and loose shopping carts, preventing damage to patron vehicles.
Education
Bachelor of Arts - International Studies
University of Southern Mississippi
Hattiesburg, MS05.2019
Associate of Arts - General Studies
Jones County Junior College
Ellisville, MS12.2013
High School Diploma -
Petal High School
Petal, MS05.2011
Skills
- Customer Service and Customer Rapport
- Delivery Updates, Safety rapport, and Traffic Laws
- Microsoft Office
- Telephone Reception
- Fast learner
- Excellent attention to detail
- Mail Handling and office supply inventory
- Office Equipment Operation
- Customer Relations and superior attention to detail
- Cash Register Operation
- Pallet Jacks
- Verbal and Written Communication
Drawing, art, video games, learning other languages and culture, world history and politics.
From a young age, I always liked drawing ever since taking a class from a local cartoonist who got me into the field of art, cartooning, and watching Disney: animation. I try learning more to improve my skills to get better at it to one day maybe do cartooning, comics, or animation in the future and see where that takes me. World history, learning different languages of other cultures, and politics has been topics influenced from family, news, books, and media I found to be worth studying and learning from ancient times to the modern world. I used all these interests growing up to apply for my bachelor's degree in International Studies while minoring in history nearly double minoring in history and political science from all the courses on the science of politics. I also love to game for fun and having a good time either with myself or with friends but was never much into major league competitive type gaming.
Languages
Spanish
Limited Working
German
Limited Working
Romanian
Limited Working
Russian
Limited Working
Japanese
Elementary
French
Limited Working
Timeline
Usher
The Grand
09.2022 - 05.2023
Driver
Uber
02.2020 - Current
Pizza Delivery
Domino's Pizza
07.2018 - 09.2022
Student Office Worker
The University of Southern Mississippi, School of Performing and Visual Arts
08.2017 - 05.2019
Warehouse Shoe Processor
Channel Control Merchants LLC
06.2016 - 07.2017
Host
Buffalo Wild Wings, Churchill
11.2014 - 06.2016
Stock Associate/Cashier
Dollar General
03.2014 - 07.2014
Cart Associate
Walmart Super Center
06.2013 - 12.2013
Bachelor of Arts - International Studies
University of Southern Mississippi
Associate of Arts - General Studies
Jones County Junior College
High School Diploma -
Petal High School
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