Isaac McCoy
Sparks,NV
Summary
Resourceful Customer Service Professional experienced in complaint resolution and client satisfaction. Delivered strong relationship-building through active listening and problem-solving skills. Developed engaging training sessions that enhanced participant learning experiences through effective communication and progress monitoring.
Overview
5
5
years of professional experience
Work History
Trainer
Self Employed Services
Sparks, NV
07.2025 - Current
- Developed training materials for diverse client needs and learning styles.
- Collaborated with clients to identify training objectives and desired outcomes.
- Monitored participant progress and provided constructive feedback for improvement.
- Adapted teaching methods according to the needs of individual learners or groups.
Driver/Assistant
Olcese Waste Company
Mound House, NV
01.2023 - 05.2025
- Resolved complaints through active listening and problem-solving techniques.
- Assisted customers with product inquiries and service-related issues.
- Assisted drivers in loading and unloading waste containers efficiently.
- Maintained cleanliness of the vehicle and equipment daily.
- Followed safety protocols during transport to ensure safe operations.
- Supported route planning by organizing waste collection schedules effectively.
- Communicated with drivers to coordinate pickup and delivery schedules.
Server/Bartender
Applebee's Grill + Bar
Reno, Nevada
09.2021 - 11.2022
- Provided friendly and efficient service to all guests in a fast-paced environment.
- Took and processed customer orders accurately using POS system.
- Managed multiple tables while ensuring attentive service throughout shifts.
- Resolved guest complaints promptly to enhance dining experience satisfaction.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) - Nuclear Technology
Columbia Basin College
Pasco, WASkills
- Developing training materials
- Adult learning principles
- Client needs assessment
- Participant progress monitoring
- Teaching method adaptation
- Problem solving
- Customer relationship management
- Customer service
- Complaint resolution
- Active listening
- Engaging presence
- Humor utilization
Timeline
Trainer
Self Employed Services
07.2025 - Current
Driver/Assistant
Olcese Waste Company
01.2023 - 05.2025
Server/Bartender
Applebee's Grill + Bar
09.2021 - 11.2022
Some College (No Degree) - Nuclear Technology
Columbia Basin College