Isaac McIntyre
Escondido,CA
Summary
Driven professional with a proven track record at Village Square Healthcare Center, enhancing resident engagement and satisfaction through personalized care and diverse activity planning. Excelled in customer service and relationship building, demonstrating adaptability and time management across roles. Skilled in senior living experience and effective communication, consistently fostering long-term customer relationships.
Overview
11
11
years of professional experience
Work History
Activities Department
Village Square Healthcare Center
04.2020 - 04.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
Service Clerk, Cashier, Deli Department
Smart & Final Extra
05.2013 - 08.2018
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Education
Bachelor of Arts - Sociology
Cal State University San Marcos
San Marcos, CA05.2020
Associate of Arts - Sociology
Palomar College
San Marcos, CA05.2018
Skills
- Resident support
- Facility Management
- Conflict Resolution
- Customer Service
- Communication
- Time Management
- Flexibility
Timeline
Activities Department
Village Square Healthcare Center
04.2020 - 04.2024
Service Clerk, Cashier, Deli Department
Smart & Final Extra
05.2013 - 08.2018
Bachelor of Arts - Sociology
Cal State University San Marcos
Associate of Arts - Sociology
Palomar College
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