Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Meder

Technical Consultant
Scottsdale,AZ

Summary

I am a highly motivated individual with the ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I can work independently or as a team member. My ambition is to utilize my skills, knowledge, abilities, and education to allow me to advance in any organization.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Technician/Programmer

Ideal Automation
Scottsdale, AZ
01.2021 - 05.2022
  • Programming/ installation of custom lighting that can respond to time of day events, and other variables
  • Installation and cleanup of AV equipment
  • Project design and development
  • Maintained detailed and current records on customers, orders and assignments.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Completed basic and semi-skilled work with little or no oversight.
  • Provided technological systems troubleshooting to maintain performance levels.
  • Handled service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.
  • Inspected components, tested wiring and diagnosed system faults.
  • Assisted with complex Crestron equipment repairs.

Call Center Agent

Consumer Cellular
Tempe, AZ
09.2020 - 09.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer requests for products, services and company information.
  • Entered customer information into customized computer system to document and organize client records.
  • Maintained user account data by initiating account access and establishing in database.
  • Recommended products to customers, thoroughly explaining details.

Technology Consultant

Target
Phoenix, AZ
10.2018 - 07.2020
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Microsoft Technology Associate (MTA) HTML Cert - Coding

Western Maricopa Education Center
Glendale, AZ
06.2014 - 06.2015

High School Diploma -

Washington High School
Phoenix, AZ
06.2014 - 06.2018

Skills

    Troubleshooting skills

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Timeline

Assistant Technician/Programmer

Ideal Automation
01.2021 - 05.2022

Call Center Agent

Consumer Cellular
09.2020 - 09.2021

Technology Consultant

Target
10.2018 - 07.2020

Microsoft Technology Associate (MTA) HTML Cert - Coding

Western Maricopa Education Center
06.2014 - 06.2015

High School Diploma -

Washington High School
06.2014 - 06.2018

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Isaac MederTechnical Consultant