Isaac Meder
Technical Consultant
Scottsdale,AZ
Summary
I am a highly motivated individual with the ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I can work independently or as a team member. My ambition is to utilize my skills, knowledge, abilities, and education to allow me to advance in any organization.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Technician/Programmer
Ideal Automation
Scottsdale, AZ
01.2021 - 05.2022
- Programming/ installation of custom lighting that can respond to time of day events, and other variables
- Installation and cleanup of AV equipment
- Project design and development
- Maintained detailed and current records on customers, orders and assignments.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Completed basic and semi-skilled work with little or no oversight.
- Provided technological systems troubleshooting to maintain performance levels.
- Handled service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.
- Inspected components, tested wiring and diagnosed system faults.
- Assisted with complex Crestron equipment repairs.
Call Center Agent
Consumer Cellular
Tempe, AZ
09.2020 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer requests for products, services and company information.
- Entered customer information into customized computer system to document and organize client records.
- Maintained user account data by initiating account access and establishing in database.
- Recommended products to customers, thoroughly explaining details.
Technology Consultant
Target
Phoenix, AZ
10.2018 - 07.2020
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Microsoft Technology Associate (MTA) HTML Cert - Coding
Western Maricopa Education Center
Glendale, AZ 06.2014 - 06.2015
High School Diploma -
Washington High School
Phoenix, AZ 06.2014 - 06.2018
Skills
Troubleshooting skills
Problem Management
Technical Support
Hardware and software installation
Customer service
Crestron Lighting Programming
Mac OS
IOS
Computer Networking
Network Support
Timeline
Assistant Technician/Programmer
Ideal Automation
01.2021 - 05.2022
Call Center Agent
Consumer Cellular
09.2020 - 09.2021
Technology Consultant
Target
10.2018 - 07.2020
Microsoft Technology Associate (MTA) HTML Cert - Coding
Western Maricopa Education Center
06.2014 - 06.2015
High School Diploma -
Washington High School
06.2014 - 06.2018