Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Assistant Golf Professional
Journey at Pechanga
Temecula, CA
03.2021 - Current
Supervised play pace to promote positive and memorable experience for players on golf course.
Prepared reports detailing revenue generated from activities at the facility.
Assisted with the organization and execution of golf tournaments and events.
Trained 4 new staff members on providing excellent customer service and engagement through active listening and appropriate question response.
Guest Service Supervisor
Temecula Creek Golf Club
Temecula, CA
03.2020 - 04.2021
Developed and implemented strategies to increase customer satisfaction ratings.
Resolved escalated customer service issues in a timely manner.
Implemented measures to reduce costs associated with guest services operations while maintaining high quality standards.
Education
Specialized Associates Degree -
Professional Golfers Career College
Temecula, CA
12-2010
PGA of America Member
Skills
Tournament Facilitation
Budgeting and Finance
Rules Enforcement
Class a PGA Member
Interpersonal Relations
Sales and Marketing
Staff Training and Development
Networking and Relationship Building
Accomplishments
2023 Golf Assistant of the year for the Inland Empire Chapter