Moises Silva
Pomona,CA
Summary
Seasoned Assistant Golf Professional with 8 years of experience playing and facilitating golf. Adept at providing excellent, individualized customer service with fantastic memory and eye for detail. Successful in event planning and marketing. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Assistant Golf Professional
royal vista golf course
Walnut, CA
09.2017 - Current
- Improved motivation of younger team members and boosted competition results.
- Planned strategies and selected optimal team lineups to execute game plans.
- Provided support during special events held at the facility.
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Provided golf instruction to players of all skill levels.
- Enforced rules of play while providing guidance to players regarding etiquette.
- Prepared reports detailing revenue generated from activities at the facility.
- Monitored golf shop for overall cleanliness severl times per shift, straightening up items.
- Monitored play on the course to ensure safety protocols were followed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed tee time reservations and handled customer inquiries.
- Maintained accurate records of inventory, sales, and financial transactions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CA05-2016
Skills
- Tournament Facilitation
- Event Planning
- Interpersonal Relations
- Budgeting and Finance
- Rules Enforcement
- Sales and Marketing
- Staff Training and Development
- Practice Management
- Safety Management
- Game Strategy Development
- Individualized Coaching
- Coaching Experience
- Customer Service
- Tournament Procedures
- Critical Thinking
- Conflict Management
- Facility Maintenance
- Customer Assistance
- Merchandise Rentals
- Cart Collection and Return
Timeline
Assistant Golf Professional
royal vista golf course
09.2017 - Current
High School Diploma -
Diamond Bar High School
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