Isaac Murphy
Humble,TX
Overview
8
8
years of professional experience
Work History
Advocate associates
Elevance health
09.2023 - 09.2026
- - Achieved promotion within the first nine months of employment for outstanding contributions.
- - Received recognition from VP for exceeding performance expectations on multiple occasions.
- - Participated in projects that improved service delivery and operational efficiency.
- - Collaborated with team members to implement process improvements, resulting in streamlined workflows.
- - Supported clients by addressing needs promptly and effectively, ensuring high satisfaction.
- - Met performance targets and deadlines in a fast-paced environment, contributing to team success.
- - Maintained detailed records and documentation to ensure compliance with organizational standards.
Client Care Representative
Aig Retirement Services / Corebridge Financial
, Tx
05.2022 - 05.2023
- Managed 100+ accounts weekly, aligning client needs and goals with tailored solutions to achieve desired outcomes
- Delivered exceptional customer service by proactively addressing inquiries, enhancing customer satisfaction and loyalty
- Guided customers in asset allocation strategies, facilitating their long-term success
Manager Assistant
Enterprise Rent a car
, Tx
11.2018 - 02.2021
- Managed branch operations overseeing 70 cars, 10 accounts, 100 reservations and contracts monthly, and two employees; drove income, reduced uninsured losses, and lowered bad debt.
- Exceeded professional goals in customer service and sales, resulting in rapid promotions as top performer
- Assisted branch in achieving the highest additional revenue in region by understanding products and services offered to customers
Account Manager
Zters Inc
, Tx
06.2018 - 11.2018
- Managed 25 accounts monthly, organized requested products and services, and identified additional business opportunities by understanding diverse account needs
- Managed client accounts to ensure satisfaction and retention.
- Developed personalized service plans for diverse customer needs.
- Coordinated communication between clients and internal teams effectively.
- Developed and maintained vendor relationships, acquired additional vendors through exceptional customer service, effective communication, and strong organizational skills
Education
Bachelor's Degree -
McPherson College
KS05-2018
Skills
- Account Management
- Customer service
- Sales Experience
- Business Development
- Process improvement
- Financial Planning
- Microsoft Office
- Microsoft Outlook skills
- Presentation skills
AWARDS
Going above and beyond achievement 2024-2025, Q1-Q4 high performer award 2023-2026, #1 ACW In The Company 2022-2023, Top Sales Performer 2018-2021, Outstanding Customer Service 2018 , 2020, 2022
Timeline
Advocate associates
Elevance health
09.2023 - 09.2026
Client Care Representative
Aig Retirement Services / Corebridge Financial
05.2022 - 05.2023
Manager Assistant
Enterprise Rent a car
11.2018 - 02.2021
Account Manager
Zters Inc
06.2018 - 11.2018
Bachelor's Degree -
McPherson College