Isaac Neal
Owasso
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Guitar Center
02.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
Guitar Center
01.2024 - 02.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Service Manager
Guitar Center
03.2023 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
Store Lead
Guitar Center
05.2022 - 03.2023
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Supervised daily operations by directing customer service, inventory and sales operations.
Operations Associate
Guitar Center
08.2021 - 05.2022
- Responsible for receiving and stocking inventory as well as processing, packing, and shipping orders for our online customers.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
High School Diploma -
Tulsa Tech
Owasso, OK04-2021
Skills
- Personnel development
- Strategic planning
- Customer service
- Promotional planning
- Leadership development
- Team development
Timeline
Store Manager
Guitar Center
02.2024 - Current
Operations Manager
Guitar Center
01.2024 - 02.2024
Customer Service Manager
Guitar Center
03.2023 - 01.2024
Store Lead
Guitar Center
05.2022 - 03.2023
Operations Associate
Guitar Center
08.2021 - 05.2022
High School Diploma -
Tulsa Tech
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