Isaac Newman
London
Summary
Dynamic and results-driven Automotive General Manager with over 8 years of experience dedicated to enhancing KPI metrics, ensuring DRP compliance, and driving sales growth while fostering teammate development. Proven ability to thrive in high-pressure environments, adeptly managing multiple projects and meeting tight deadlines. Meticulous leader and strategic planner equipped with robust managerial acumen that consistently delivers operational excellence and team success. Passionate about creating customer-centric solutions that elevate business performance and enhance overall customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Columbus, OH
07.2022 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and problem solved cost prohibitive tendencies in other stores to maximize EBITDA
- Experienced in opening both Brownfields and Greenfields
- Outperformed both revenue and EBITDA goals in every center that was managed each year
- Managed almost all DRPs without dropping below top 25% of performers
Service Advisor
Caliber Collision
Columbus, OH
01.2021 - 07.2022
- Prepare estimates in accordance with DRP guidelines
- Manage production and efficiency of vehicle repairs
- Communicate vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicate with customers regarding vehicle repairs, services offered and value thereof
- Meet daily, weekly and monthly metrics as set by company and insurance DRP guidelines
- Trained CSRs in SOPs, DRP compliance, and Estimatics, all of whom went on to be promoted to full estimators, GMs and Production Managers
Service Advisor
Gerber Collision
Columbus, OH
12.2019 - 01.2021
- Prepared estimates in accordance with DRP guidelines
- Managed production and efficiency of vehicle
- Communicated vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicated with customers regarding vehicle repairs, services offered and value thereof
- Met daily, weekly and monthly metrics as set by company and insurance DRP guidelines
General Manager
Service King Collision
Columbus, OH
03.2017 - 12.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Received superior customer service satisfaction scores for 12 consecutive quarters
- Enforced quality assurance protocols to deliver superior customer experiences
- Implemented innovative programs to increase employee loyalty and reduce turnover, while increasing KPI metrics
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Resolved customer complaints in order to maintain customer satisfaction
Service Advisor
Service King Collision
Columbus, OH
05.2016 - 03.2017
- Prepared estimates in accordance with DRP guidelines
- Managed production and efficiency of vehicle
- Communicated vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicated with customers regarding vehicle repairs, services offered and value thereof
- Met daily, weekly and monthly metrics as set by company and insurance DRP guidelines
Education
High School Diploma - Business Marketing
Winston Churchill High School
San Antonio, TX06-2009
Skills
- Customer service and satisfaction
- Sales
- Leadership and team building
- Operations management
- Staff training/development
- Scheduling
- Staffing
- Relationship building
- Client account management
- Conflict resolution
- Efficient multi-tasker
- Coaching and mentoring
Accomplishments
- Sales and promotion
- Exceeded sales, EBITDA, and CSI targets at each center involved with
- Integral in an average of 6% increase YOY in growth
- Instrumental in creating and carrying out training programs both for departments and individuals
Certification
Pro First Honda/Acura
I-Car Platinum
I-Car welding certs
Timeline
General Manager
Caliber Collision
07.2022 - Current
Service Advisor
Caliber Collision
01.2021 - 07.2022
Service Advisor
Gerber Collision
12.2019 - 01.2021
General Manager
Service King Collision
03.2017 - 12.2019
Service Advisor
Service King Collision
05.2016 - 03.2017
High School Diploma - Business Marketing
Winston Churchill High School