Isaac Oppong Boateng
Bronx,NY
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
9
9
years of professional experience
Work History
Computer Science Student
Mercy University Dobbs Ferry
Dobbs Ferry, NY
08.2023 - Current
- Learning about computing and programming, coding, and how technology is changing the world, mobile phone application
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Provided guidance and support to fellow students on academic issues.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
Customer Service Representative
Rockefeller Center
Manhattan, NYC
03.2021 - Current
- Hardworking Inventory Specialist of retail experience, driven to maximize customer engagement and sales revenues, assisting tourists with exceptional service, monitoring surveillance cameras, reporting any suspicious activities and behaviors
Customer Service Representative
Concrete Ladies Fashion
Bronx, NYC
02.2020 - 03.2021
- Assisting customers in the store to find the types of items they are looking for, accepting calls to take customers' orders and prepare them for shipping, making sales both online and in the store
Customer Service and Sales Agent
Players Unisex clothing
Bronx, NYC
11.2020 - 02.2020
- Welcoming customers and directing them to the correct lane, making sales to customers, solving customers' problems like returns and other issues
Sales and Customer Support Agent
Rubben Phones & Accessories
Kumasi, Ghana
09.2015 - 08.2017
- Monitoring customers' satisfaction level, giving detailed explanations of customer service or product, reviewing customers' accounts and transactions while resolving issues, assisting customers with technical issues, making sales and ensuring quality services, resetting and updating phones and laptops using computer tools for customers
Education
Student -
Mercy University
08.2024
TripleTen Coding Bootcamp
08.2024
Diploma in Basic Education -
University of Cape Coast
08.2016
Skills
- HTML
- CSS
- JavaScript
- Python
- Object Oriented Programming
- Node Js
- Time-management skills
- API's
- Strong inter-personal relationship
- Fast Learner
- Proficient typing skills
- Positive work ethic
- Great team player
- Sports oriented
- File Maintenance
- Database Updating
- Customer Service
- Data Entry
- Microsoft proficiency
Languages
- English
- Spanish (Proficient)
Timeline
Computer Science Student
Mercy University Dobbs Ferry
08.2023 - Current
Customer Service Representative
Rockefeller Center
03.2021 - Current
Customer Service and Sales Agent
Players Unisex clothing
11.2020 - 02.2020
Customer Service Representative
Concrete Ladies Fashion
02.2020 - 03.2021
Sales and Customer Support Agent
Rubben Phones & Accessories
09.2015 - 08.2017
Student -
Mercy University
TripleTen Coding Bootcamp
Diploma in Basic Education -
University of Cape Coast
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