Isaac Palmer
Durant,OK
Summary
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
8
8
years of professional experience
Work History
Front Service Supervisor
Choctaw Casino & Resort
Durant, OK
05.2025 - Current
- Supervised daily operations ensuring efficient service delivery to guests.
- Trained and mentored staff on customer service protocols and operational procedures.
- Assisted in managing scheduling and staffing to optimize service levels.
- Implemented quality control measures to enhance guest satisfaction rates.
- Handled customer complaints and inquiries.
- Facilitated communication between departments to ensure seamless operations.
- Resolved guest complaints swiftly, maintaining high standards of service excellence.
Valet Attendant
Choctaw Casino & Resort
Durant, OK
04.2023 - 05.2025
- Assisted guests with vehicle retrieval and parking, ensuring timely service.
- Maintained cleanliness and organization of parking area to enhance guest experience.
- Monitored vehicle security and reported any suspicious activity promptly.
- Provided excellent customer service by addressing guest inquiries and concerns effectively.
- Collaborated with team members to streamline parking operations during peak hours.
- Conducted routine inspections of vehicles for damage upon arrival and departure.
- Utilized valet management software to track vehicle status and improve efficiency.
Custodian GA Durant Resort EVS
Choctaw Casino & Resort
Durant, OK
05.2019 - 04.2023
- Maintained cleanliness and sanitation standards in assigned areas to enhance overall facility appearance.
- Operated cleaning equipment, including floor buffers and vacuums, ensuring efficient use and safety protocols.
- Assisted with inventory management of cleaning supplies, facilitating timely replenishment for operational continuity.
- Conducted routine inspections to identify maintenance needs, reporting issues promptly to management for resolution.
- Trained new staff on cleaning procedures and safety measures, fostering a knowledgeable workforce.
- Developed efficient cleaning schedules to optimize workflow and minimize disruptions in daily operations.
Line Cook Supervisor
Sonics Drive In
Durant, OK
03.2018 - 05.2019
- Supervised daily kitchen operations to ensure adherence to food safety and quality standards.
- Trained and mentored new line cooks on menu preparation and cooking techniques.
- Developed efficient workflow processes to enhance kitchen productivity and reduce wait times.
- Managed inventory levels, ensuring availability of ingredients while minimizing waste.
- Coordinated with management to implement seasonal menu changes based on customer feedback.
- Conducted regular staff meetings to address performance issues and encourage teamwork.
Education
High School Diploma -
Durant High School
Durant, OK05-2018
Skills
- CDL Class A License
- Customer service
- Staff training
- Operational management
- Quality control
- Communication skills
- Team collaboration
- Scheduling optimization
Timeline
Front Service Supervisor
Choctaw Casino & Resort
05.2025 - Current
Valet Attendant
Choctaw Casino & Resort
04.2023 - 05.2025
Custodian GA Durant Resort EVS
Choctaw Casino & Resort
05.2019 - 04.2023
Line Cook Supervisor
Sonics Drive In
03.2018 - 05.2019
High School Diploma -
Durant High School