Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Isaac Pfaff

McDonald's Fast Food Restaurant
Saint Johns,FL
1
Certification
2
years of professional experience

Dedicated Customer Service Professional with experience in enhancing customer satisfaction through effective problem resolution. Handles inquiries and complaints with composure, achieving customer service goals and exceeding expectations. Committed to collaborative teamwork and maintaining a positive work environment. Looking for areas to improve constantly.

Work History

Customer Service Cashier

2 Years 1 Month
McDonald's Fast Food Restaurant | 04.2024 - 05.2026
  • Assisted customers with menu selections and addressed inquiries promptly.
  • Maintained cleanliness and organization of dining area and workstations.
  • Collaborated with team members to ensure timely order fulfillment.
  • Monitored inventory levels, ensuring stock availability during peak hours.
  • Resolved customer complaints effectively, enhancing overall satisfaction levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.

Volunteer

Navy | 01.2025 - 01.2025

We volunteered at local stadiums and sold food to help raise money for the Navy Supply Corp. We volunteered a lot at the Jacksonville Jaguars stadium during Jag's games, and Monster truck shows. With our efforts we raised over two thousand dollars for the Corp.

Education

EPA 608 Certification - Heating Ventilation Air Conditioning/ Refrigeratio

First Coast Technical College | Saint Augustine, FL | 05-2026
  • 3.7 GPA
  • cum laude graduate

High School Diploma

Beachside Highschool | Jacksonville, FL | 05-2026
  • [3.7] GPA
  • Extracurricular Activities: Football, Wrestling
  • Elected Captain of Wrestling Team
  • FCA Member
  • Link Crew Member
  • cum laude graduate

Skills

Calm under pressure
Communication
Problem solving
Adapting
Quality assurance
Teamwork and collaboration

Certification

EPA 608 Universal Certification - Certified by ESCO

Timeline

Volunteer

Navy
01.2025 - 01.2025Read More

Customer Service Cashier

McDonald's Fast Food Restaurant
04.2024 - 05.2026Read More

First Coast Technical College

EPA 608 Certification from Heating Ventilation Air Conditioning/ Refrigeratio
Read More

Beachside Highschool

High School Diploma
Read More
Isaac Pfaff