ISAAC RAMIREZ
Edinburg,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
GENERAL MANAGER
Wingstop
Edinburg, TX
01.2024 - Current
- Oversee daily restaurant operations, ensuring efficiency, profitability, and exceptional customer service.
- Lead, train, and develop team members to improve performance and productivity.
- Manage labor costs, scheduling, inventory, and sales performance.
- Ensure compliance with company policies, food safety, and operational standards.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Analyzed sales data to inform strategic decision-making and improve profitability.
- Led team meetings to foster communication and align objectives across departments.
- Managed budget implementations, employee reviews, training, schedules.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed daily operations to enhance customer satisfaction and operational efficiency.
BACK OFFICE SUPPORT SPECIALIST
Edinburg Teachers Credit Union
Edinburg, TX
07.2022 - 01.2024
- Performed daily bookkeeping tasks, including transaction recording, bank reconciliation, and financial reporting.
- Streamlined document management by implementing a new electronic filing system, improving organization and accessibility.
- Assisted loan officers and underwriters in gathering, verifying, and analyzing loan documentation to expedite approval.
- Ensured compliance with industry regulations through accurate preparation and submission of loan files.
- Provided exceptional customer service by addressing borrower inquiries and resolving discrepancies professionally.
- Collaborated with external auditors during annual audits, facilitating timely and accurate responses to inquiries.
BANK TELLER
PlainsCapital Bank
Edinburg, TX
08.2020 - 07.2022
- Assisted customers with banking transactions, including deposits, withdrawals, cashier's checks, and account inquiries.
- Promoted the use of mobile and online banking platforms, enhancing customer convenience and engagement.
- Ensured accuracy in high-volume currency counts and supported auditing procedures through dual-control practices.
- Resolved customer concerns related to compromised debit cards, ensuring security and satisfaction.
- Identified sales opportunities, referring customers to financial services representatives to maximize branch success.
- Maintained punctuality and reliability, contributing to a consistent and productive workflow.
MANAGER
Wingstop
Edinburg, TX
11.2017 - 08.2020
- Led and supervised daily operations, ensuring smooth service delivery and customer satisfaction.
- Mentored and trained team members on effective customer service, food preparation standards, and operational efficiency.
- Monitored cash handling, conducted inventory management, and ensured financial records were accurate and compliant.
- Developed and implemented strategies to boost sales, streamline processes, and improve employee performance.
- Conducted hiring, scheduling, and performance reviews, ensuring a productive and positive work environment.
- Held weekly team meetings to address concerns, evaluate goals, and drive continuous improvement.
- Maintained brand standards in merchandising, promotions, and customer experience to drive loyalty and repeat business.
Education
Bachelor of Education - Bilingual Education
The University of Texas Rio Grande Valley
Edinburg, TX2025
Associate of Interdisciplinary Studies -
South Texas College
McAllen, TX2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Team leadership
- Bank reconciliation
- Accounting and bookkeeping
- Bookkeeping
- Financial reporting
- Payroll processing
Languages
Spanish
Native or Bilingual
Timeline
GENERAL MANAGER
Wingstop
01.2024 - Current
BACK OFFICE SUPPORT SPECIALIST
Edinburg Teachers Credit Union
07.2022 - 01.2024
BANK TELLER
PlainsCapital Bank
08.2020 - 07.2022
MANAGER
Wingstop
11.2017 - 08.2020
Bachelor of Education - Bilingual Education
The University of Texas Rio Grande Valley
Associate of Interdisciplinary Studies -
South Texas College