Isaac Reed
Irvine,USA
Summary
Offering organized and detail-focused approach, ready to adapt and grow myself and others within academic environment. Brings solid understanding of academic support functions and techniques, ensuring efficient management of tasks whilst establishing a welcoming environment. Ready to use and develop organizational and communication skills through the ACBE Student Assistant role at Chapman University's Argyros College of Business and Economics.
Overview
2
2
years of professional experience
Work History
Food Runner
Restoration Hardware
10.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Essential role in a high-volume luxury restaurant with 600+ customers daily.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Shift Leader
FOREVER SUSHI
03.2023 - 08.2023
- Trained and mentored new employees on customer service, food safety, and preparation, ensuring a smooth onboarding process and adherence to standards.
- Filled in for managerial tasks such as inventory control, staff scheduling, and handling customer complaints, maintaining operational efficiency in the absence of managers.
Education
Master of Science - Business Administration, Management Emphasis
CHAPMAN UNIVERSITY, GEORGE L. ARGYROS COLLEGE OF BUSINESS & ECONOMICS
Orange, CA06-2028
Skills
- Advanced knowledge of Microsoft Office Suite
- Data Entry Standards Knowledge; proficient in Excel
- Professional call center etiquette
- Strong knowledge of academic platforms (Canvas, Handshake, Linkedin, Qualitrics, etc)
- Public speaking confidence
- Event management
- In-depth campus knowledge
- Group management
- Approachable demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 30% growth in customer satisfaction within my role at Forever Sushi by completing customer orientation with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Affiliations
- Accounting Society
Timeline
Food Runner
Restoration Hardware
10.2024 - Current
Shift Leader
FOREVER SUSHI
03.2023 - 08.2023
Master of Science - Business Administration, Management Emphasis
CHAPMAN UNIVERSITY, GEORGE L. ARGYROS COLLEGE OF BUSINESS & ECONOMICS
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