Isaac Rego
Bothell,WA
Summary
Dynamic manager with a proven track record in staff retention and conflict resolution. Expert in coaching and mentoring teams to enhance performance and customer satisfaction. Successfully managed financial operations, driving profitability while fostering a positive work environment. Committed to continuous development and effective team leadership.
Overview
2025
2025
years of professional experience
Work History
Assistant General Manager
Chipotle
Phoenix
08.2024 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Service Manager
Chipotle
02.2023 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Crew Trainer
McDonald's
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Associate Of Business Administration - Business Administration
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Staff retention strategies
- Work prioritization
- Feedback delivery
- Employee engagement
- POS systems
- Coaching and mentoring
- Team leadership and supervision
- Mentorship
- Work Planning and Prioritization
- Conflict resolution techniques
- Continuous development
Accomplishments
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Assistant General Manager
Chipotle
08.2024 - 12.2024
Service Manager
Chipotle
02.2023 - 08.2024
Crew Trainer
McDonald's
Associate Of Business Administration - Business Administration
Grand Canyon University