Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Schumacher

Albert Lea,MN

Summary

Reliable Gas Station Clerk with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for overcoming stressful situations and helping both struggling coworkers and assisting customers. Hardworking and passionate individual with strong sense of organizational skills eager to secure a position where I can help and interact with people.

Overview

5
5
years of professional experience

Work History

Gas Station Clerk

United Fuels Midwest
03.2021 - Current
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.

Gas Station Manager

Korner Mart
06.2018 - 01.2020
  • Maintained accurate financial records, enabling timely reporting and informed decision making.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Science - Business

Riverland Community College
Austin, MN
05.2024

High School Diploma -

Albert Lea Highschool
Albert Lea, MN
05.2018

Skills

  • Punctual and Reliable
  • Adaptability and Resilience
  • Teamwork and Collaboration
  • Problem-Solving
  • Honest and Dependable
  • Customer service and assistance
  • Cleaning and sanitation
  • Point of sale operation
  • Desktops, Laptops, and Mobile Devices
  • Store operations
  • Employee Training

Timeline

Gas Station Clerk

United Fuels Midwest
03.2021 - Current

Gas Station Manager

Korner Mart
06.2018 - 01.2020

Associate of Science - Business

Riverland Community College

High School Diploma -

Albert Lea Highschool

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Isaac Schumacher