Isaac Sengupta
Fontana,US
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Lyft, Inc.
09.2017 - Current
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Notified customers of delays to decrease calls to support.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Arranged to pick up customers or groups.
Courier
Fedex Express Corporation
San Bernardino, California
08.2021 - 08.2023
- Receive daily route information from a centralized dispatcher.
- Driving the company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers.
- Add or remove stops from the route.
- Provide customer service activities related to picking up and delivery orders to and from FedEx Office centers and customer's place of business.
- Delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials.
- Driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted.
- Maintaining pick-up/delivery logs and vehicle maintenance logs to document duties.
- Perform other duties within a FedEx Office store.
- Prepare international airway bills for keying into database, prior to shipments arriving at destinations.
- Relied upon to retrieve customer packages from businesses in a timely and professional manner.
- Transporting time sensitive documents/packages.
- Inspected and maintained the exterior and interior of the delivery vehicle.
- Maintaining high customer satisfaction and education about new and existing products and services.
Cashier (Sales and Related)
California Payroll Group
Redlands, California
08.2019 - 08.2020
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Supervise others and provide on-the-job training.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Compute and record totals of transactions.
- Greet customers entering establishments.
- Process merchandise returns and exchanges.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Issue trading stamps and redeem food stamps and coupons.
- Answer customers' questions, and provide information on procedures or policies.
- Stock shelves, and mark prices on shelves and items.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Sell tickets and other items to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Stock Clerk
Valero Gas Station
San Bernardino, California
01.2016 - 01.2020
- Receive, open, unpack and issue sales floor merchandise.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Pack customer purchases in bags or cartons.
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Clean display cases, shelves, and aisles.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Stacked product on shelves according to predetermined sequence and quantity.
- Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
- Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Cashier
Chevron Extramile Gas Station
Fontana, California
07.2018 - 05.2019
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Slot Service Specialist
San Manuel Indian Bingo & Casino
Highland, California
09.2016 - 02.2018
- Fill machines with products, ingredients, money, and other supplies.
- Record transaction information on forms or logs, and notify designated personnel of discrepancies.
- Refer to manuals and wiring diagrams to gather information needed to repair machines.
- Install machines, making the necessary water and electrical connections in compliance with codes.
- Order parts needed for machine repairs.
- Maintain records of machine maintenance and repair.
- Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required.
- Keep records of merchandise distributed and money collected.
- Disassemble and assemble machines, according to specifications and using hand and power tools.
- Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine (ATM) card readers.
- Test machines to determine proper functioning.
- Clean and oil machine parts.
- Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products.
- Make service calls to maintain and repair machines.
Education
High School Diploma -
Note Dame College
Bd07-2012
Skills
- Customer service
- Cash handling
- Safety compliance
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Training others
- Passenger transportation
- Traffic law knowledge
- Navigational tools
- Safe driving
- Customer engagement
- Multitasking and organization
- Punctuality
- Cleanliness
- Patience and tact
- Problem-solving
- Incident reporting
- Decision-making
- Customer support
- Ability to lift 50 pounds
Timeline
Courier
Fedex Express Corporation
08.2021 - 08.2023
Cashier (Sales and Related)
California Payroll Group
08.2019 - 08.2020
Customer Service Cashier
Chevron Extramile Gas Station
07.2018 - 05.2019
Rideshare Driver
Lyft, Inc.
09.2017 - Current
Slot Service Specialist
San Manuel Indian Bingo & Casino
09.2016 - 02.2018
Stock Clerk
Valero Gas Station
01.2016 - 01.2020
High School Diploma -
Note Dame College