Summary
Overview
Work History
Education
Certification
Timeline
Generic

Isaac Sierra

Houston,TX

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Owner/Operator

Sierra Bail Bonds/International Bonding Co.
Houston, TX
09.2009 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

General Manager

Blackwood-Houston City Bail Bonds
Houston, TX
02.2004 - 09.2009
  • Analyzed market trends to inform business decisions and strategies.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.

Cook, Waiter, Cashier

House Of Pies
Houston, TX
10.2001 - 01.2004
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.

Assistant Store Manager

Robeks Fresh Juices & Smoothies
Houston, TX
02.2000 - 08.2001
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Cook Shift Leader

Fuddruckers Restaurants LLC
HOUSTON, TX
05.1997 - 10.1999
  • Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
  • Checked completed orders for correct quantity and quality.
  • Developed strategies to reduce waste and increase efficiency within the kitchen.
  • Maintained accurate records of food costs, consumption, and wastage.

Kitchen Manager

Shoney's Restaurant
Houston, TX
07.1995 - 05.1997
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.

Education

Associate of Applied Science - Paralegal Studies

Center Of Advanced Legal Studies
Houston, TX
08-2006

Certification

  • FAA Commercial Pilot License
  • F&I Certification
  • Private Investigator License, TX.
  • Criminal/Immigration Certified Paralegal (CP)
  • Harris County Surety Bonding License
  • Property & Casualty License, TX

Timeline

Owner/Operator

Sierra Bail Bonds/International Bonding Co.
09.2009 - Current

General Manager

Blackwood-Houston City Bail Bonds
02.2004 - 09.2009

Cook, Waiter, Cashier

House Of Pies
10.2001 - 01.2004

Assistant Store Manager

Robeks Fresh Juices & Smoothies
02.2000 - 08.2001

Cook Shift Leader

Fuddruckers Restaurants LLC
05.1997 - 10.1999

Kitchen Manager

Shoney's Restaurant
07.1995 - 05.1997
  • FAA Commercial Pilot License
  • F&I Certification
  • Private Investigator License, TX.
  • Criminal/Immigration Certified Paralegal (CP)
  • Harris County Surety Bonding License
  • Property & Casualty License, TX

Associate of Applied Science - Paralegal Studies

Center Of Advanced Legal Studies

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Isaac Sierra