Isaac Simpson
Charlotte,NC
Summary
Experienced and service-oriented professional with over a decade of progressive experience in training, customer service, HR support, and call center management. Recognized for excellent communication, leadership, and problem-solving skills. Adept at curriculum design, training development, and team coaching. Proven ability to manage complex HR systems and deliver outstanding employee and customer support.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Stocking Crew Member
Target
Emergency Advisor (EMD Certified)
OnStar
02.2023 - Current
- Provide emergency assistance and crisis response to OnStar subscribers with empathy, professionalism, and clear communication.
- Assess and prioritize emergency situations as an EMD (Emergency Medical Dispatcher)-certified advisor; certified in CPR and First Aid.
- Coordinate with police, fire, and EMS to dispatch appropriate emergency assistance.
- Utilize advanced telematics and communication systems to guide customers during high-pressure incidents.
- Document emergency events and customer interactions accurately and promptly.
- Serve as a team trainer by helping facilitate training on process updates, new operating systems, and onboarding new hire classes.
- Support leadership by reinforcing best practices and contributing to continuous improvement initiatives.
Business Instructor / Life Benefits Specialist / On-Floor Supervisor
Alight Solutions
09.2014 - 02.2023
- Facilitated new hire training in classroom and virtual formats, including international sessions.
- Created training materials and provided performance feedback to staffing agencies.
- Provided coaching, feedback, and corrective actions for team members.
- Resolved escalated customer service issues via phone and written correspondence.
- Collaborated with various departments to ensure satisfaction and policy compliance.
Presenter / Educator
Discovery Place
06.2005 - 08.2014
- Provide emergency assistance and crisis response to OnStar subscribers with empathy, professionalism, and clear communication.
Assess and prioritize emergency situations as an EMD (Emergency Medical Dispatch)–certified advisor; certified in CPR and First Aid.
Coordinate with police, fire, and EMS to dispatch appropriate emergency assistance.
Utilize advanced telematics and communication systems to guide customers during high-pressure incidents.
Document emergency events and customer interactions accurately and promptly.
Serve as a team trainer by helping facilitate training on process updates, new operating systems, and onboarding for new hire classes.
Support leadership by reinforcing best practices and contributing to continuous improvement initiatives.
Education
Bachelor of Arts - Elementary Education
Elizabeth City State University
Elizabeth City, NC06.2005
High School Diploma - undefined
Victory Christian Center High School
Charlotte, NC05.2003
Skills
- Safety compliance
- Customer assistance
- Workplace flexibility
Certification
Emergency Medical Dispatcher
Timeline
Emergency Advisor (EMD Certified)
OnStar
02.2023 - Current
Business Instructor / Life Benefits Specialist / On-Floor Supervisor
Alight Solutions
09.2014 - 02.2023
Presenter / Educator
Discovery Place
06.2005 - 08.2014
Bachelor of Arts - Elementary Education
Elizabeth City State University
High School Diploma - undefined
Victory Christian Center High School
Stocking Crew Member
Target