Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Tachin

Reseda,CA

Summary

Experienced IT Technician with 5 years of hands-on experience in diagnosing and resolving technical issues related to hardware, software, and networking. Proven track record of implementing effective IT solutions to enhance system performance and productivity. Skilled in providing technical support to end-users, managing IT infrastructure, and ensuring data security and integrity. Strong analytical and problem-solving abilities combined with excellent communication and customer service skills. Adapt at working in fast-paced environments and collaborating with cross-functional teams to achieve organizational goals.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

Executive IT Support
10.2023 - Current
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.

Director of Software Support

Revolution Entertainment Services
10.2018 - 03.2023
  • Supported Payroll, HTG & Production Accounting software
  • Created databases for payroll and production accounting
  • Conducted client training for payroll and production accounting
  • Designed products workflows based on clients' needs
  • Provided 24/7 client support for payroll and production accounting
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Developed team procedures, processes, and resources

Software/IT Project Manager

Revolution Entertainment Services
03.2022 - 03.2023
  • Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
  • Oversaw planning, application development, verification and risks involved in software projects.
  • Coordinated development, testing and release of complete suite of web-based software offerings.
  • Answered client questions via phone and email to quickly resolve issues and improve service.
  • Supervised and trained team of software developers, providing resources needed for success.
  • Closely collaborated with project members to identify and quickly address problems.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Investigated and corrected or escalated project problems.
  • Managed all communications between clients, stakeholders and in-house software development team.
  • Developed, maintained and updated information, policies, standards and guidelines.

Internal IT Technician

Revolution Entertainment Services
10.2018 - 03.2022
  • Ensured new employee setups were correct and completed
  • Set processes and procedures for how IT takes requests and assists
  • Ensured company's data and software's data was secured
  • Provided basic to expert desktop support for internal users
  • Extended desktop support to clients
  • Managed all company software, user access, and data retention
  • Managed inventory and purchases
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Worked effectively in fast-paced environments
  • Maintained office PCs, networks and mobile devices
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Set up PCs, projectors and microphones for use in video conferencing rooms
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff

Education

Computer Science

Los Angeles Valley College
2017

Skills

  • Configuration Management
  • System enhancement
  • Helpdesk call support
  • Backup and recovery
  • Wireless area networking
  • Hardware upgrades
  • User Training
  • Software Installation
  • Hardware maintenance
  • Client Relationship Building
  • Printer troubleshooting

Timeline

IT Support Specialist

Executive IT Support
10.2023 - Current

Software/IT Project Manager

Revolution Entertainment Services
03.2022 - 03.2023

Director of Software Support

Revolution Entertainment Services
10.2018 - 03.2023

Internal IT Technician

Revolution Entertainment Services
10.2018 - 03.2022

Computer Science

Los Angeles Valley College
Isaac Tachin