Isaac Williams

• Managed a high quality swim program maintaining a high level of costumer satisfaction well training new swim instructors for my branch. 
• Performed various administrative functions, including scheduling, payroll , skill checks for staff, on boarding new staff, record keeping and keeping my area up to code.
• Worked with gym members to understand there needs and provide exceptional service portraying my businesses core values.
• Managed quality assurance through on site evaluations, internal audits and responding to costumer emails and query.
• Trained and worked with a large team of swim instructors and lifeguards by running in services and working with them one on one when needed. 

Through my time in this position I practiced and employed these skills:

• Explaining and demonstrating every type of swimming stroke, exhibiting proper technique and positioning in water for all swim levels.
• Monitored safety of all guests in and around swimming pool.
• Dealing with any complaint or answer any question asked by pool  members.
• Learned and maintained proficiency in first responder skills such as First Aid, AED, Oxygen and CPR to offer individuals in distress optimal support.
• Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.

• As a Team Manager and Sales Associate for Vector marketing I Managed a team of 23 sales associates, Creating a large clientele of customers.
• Marketing to customers off all races, ages and denominations, Working with my team and training them to keep up costumer satisfaction.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Identified, and helped hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.