Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Williams

East Chicago,United States

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

12
12
years of professional experience

Work History

Assistant Hotel Manager

Ameristar East Chicago
East Chicago, IN
04.2024 - Current
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Responded to customer inquiries about services, facilities, rates, and availability.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Analyzed customer feedback data from surveys and implemented necessary changes accordingly.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Maintained accurate records of financial transactions and monitored budget performance.

Teacher's Assistant

Sweet Peas Daycare
East Chicago, IN
12.2021 - Current
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Front Desk Lead

Ameristar Casino Hotel East Chicago
East Chicago, IN
05.2022 - 04.2024
  • Posted charges, updated accounts and issued bills to departing guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Explained goals and expectations required of trainees.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Promoted to Front Desk Lead after only three months of employment.

Bike Mechanic

Divvy
Chicago, IL
07.2021 - 12.2021
  • Completed specialized technical work, general maintenance and customer servicing.
  • Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
  • Assembled new bicycles for customers and completed quality assurance checks for safety compliance.
  • Replaced handlebars, stands, lights and seats for bicycle repairs.
  • Adjusted speed and gear mechanisms to optimal settings.
  • Changed out various cables and chains.
  • Checked and replaced brakes, brake levers and shift levers.

Shift Lead

Walgreens
Chicago, IL
08.2017 - 04.2020
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Taught staff upselling techniques to meet revenue targets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.

Assistant Store Manager

Wendy's Fast Food
Chicago, IL
06.2014 - 08.2017
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Shift Supervisor

McDonald's
Chicago, IL
10.2012 - 06.2014
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Reinforced rules to promote superior employee performance.
  • Monitored security and enforced loss prevention strategies during shift.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

GED -

Essential Education GED Program
East Chicago, IN

Skills

  • Group and Individual Instruction
  • Enthusiasm for Students and Teaching
  • Loss Prevention
  • Inventory Counts
  • Large Bill Drops
  • Conflict Resolution
  • Inventory Stocking
  • Work Task Prioritization
  • Product Location

Timeline

Assistant Hotel Manager

Ameristar East Chicago
04.2024 - Current

Front Desk Lead

Ameristar Casino Hotel East Chicago
05.2022 - 04.2024

Teacher's Assistant

Sweet Peas Daycare
12.2021 - Current

Bike Mechanic

Divvy
07.2021 - 12.2021

Shift Lead

Walgreens
08.2017 - 04.2020

Assistant Store Manager

Wendy's Fast Food
06.2014 - 08.2017

Shift Supervisor

McDonald's
10.2012 - 06.2014

GED -

Essential Education GED Program

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Isaac Williams