April Sharath
Henderson,NV
Summary
Dynamic and detailed oriented Assistant Hotel Manager with a decade of experience in a fast-paced hospitality environment. Proficient in supporting daily operations, elevating guest satisfaction and contributing to revenue growth through effective team leadership and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Assistant Hotel Manager
Treasure Island Hotel & Casino
10.2015 - Current
- Oversee day-to-day operations of 2800-room hotel with staff of 50 employees on a demanding day.
- Conduct regular inspections of facilities to identify areas in need of maintenance or improvement.
- Conduct employees performance reviews.
- Monitor and resolved any guest complaints as well as employees by addressing and correcting the issues.
- Work closely with housekeeping,engineering and security to meet all guest needs.
- Run reports such as daily productivity as well as nightly audits.
Bakery Clerk
Costco
04.2014 - 08.2015
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Responsible for getting the department ready prior to store opening.
Housekeeping Room Attendant
Treasure Island Hotel & Casino
02.2012 - 04.2014
- Engaged with guest on room requirements and amenities to promote overall satisfaction.
- Responsible for cleaning the guest rooms , not only according to the company's policy but exceeding it as well.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
Education
Nursing
Fresno City College
Fresno, CA01-2004
Nursing Assistant -
Beverly Healthcare
Fresno, CA01-2003
Skills
- Experienced in working as an Assistant Hotel Manager for 10 years for various shifts
- LMS knowledgeable
- Detail Oriented
- Problem Solving
- Ability to adapt to change
- Front office operations
- Nightly Audits
- Ability to communicate and engage with diverse group of people
- Guest satisfaction tracking
- Over 20 years of experience in customer service
Languages
English
Tagalog
Timeline
Assistant Hotel Manager
Treasure Island Hotel & Casino
10.2015 - Current
Bakery Clerk
Costco
04.2014 - 08.2015
Housekeeping Room Attendant
Treasure Island Hotel & Casino
02.2012 - 04.2014
Nursing
Fresno City College
Nursing Assistant -
Beverly Healthcare
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