Summary
Overview
Work History
Education
Skills
Written Reference
References
Timeline
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Isaac Zatezalo

Summary

Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes. Knowledgeable in multiple fields and able to apply different disciplines to solve an issue. Experienced in leading an training large teams successfully.

Overview

7
7
years of professional experience

Work History

Quality Engineering Technician Level 2

Tesla
09.2022 - 10.2023
  • Oversaw, trained and organized a 5 man engineering team tasked with process auditing, data logging and collection, process improvement/implementation, manufacturing root cause analysis and supplier corrective action responses (SCAR)
  • Performed root cause analysis using Six Sigma to determine core reason for failures and errors and provide countermeasures.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Supported quality team members during corrective action updates .
  • Created standard work instructions to improve processes.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Researched and evaluated new techniques and technologies to improve product quality.
  • Developed traceability documentation to aid in investigating faults and defects.
  • Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
  • Executed operational audits and assessed company operations, compliance and other associated risks.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance.
  • Mapped process workflows to enhance understanding of procedures.
  • Scheduled preventive and predictive maintenance actions based on failure analysis.
  • Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
  • Performed an array or engineering duties not listed including trials, quality and cost presentations to management, repair method creation, quality team management and consultation to production and 3rd party teams regarding quality and process concerns.

Quality Technician (Fill in Lead)

Tesla
10.2021 - 09.2022
  • Worked with the inline quality team to correctly identify, repair and escalate defects according to Tesla's quality standards.
  • Helped create rotations and train a 20 man team at all positions to raise First Pass Yield and Direct Run percentages.
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Reviewed production processes and identified potential quality issues.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol .
  • Performed routine maintenance and calibration on testing equipment.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Performed vehicle repairs and defect diagnoses .
  • Used manufacturing equipment and an array of tools to make repairs and complete processes.

Front/Back of House Lead Trainer

Outback Steakhouse
08.2016 - 06.2021
  • Moved around and worked in multiple positions as necessary to company needs.
  • Trained incoming servers and cooks to meet guest and quality standards .
  • Lead the team in a fast paced high stress environment to send out food and greet guests in a quality manner.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Gym Coordinator

Wisconsin Lutheran College
08.2018 - 09.2019
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Set clear goals for each employee, tracking progress and milestones and offering support and assistance.

Engineering Assistant

Byers Engineering Company
12.2018 - 08.2019
  • Used Microsoft Office to develop documents and spreadsheets for specific analyses.
  • Communicated with clients regarding project report status and delivery schedule.
  • Managed ongoing maintenance and storage of test equipment.
  • Managed filing system , entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Developed technical skills through training and shadowing experienced professionals.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.

Education

Associate of Science - Engineering (Pre-Engineering)

Los Medanos College
Pittsburg, CA
06.2025

Associate of Arts - Psychology

Wisconsin Lutheran College
Milwaukee, WI
01.2019

High School Diploma -

Freedom High School
Oakley, CA
06.2018

Skills

  • Inspection Methods
  • Process Mapping, Automation & Improvement
  • Root Cause Analysis & Lean Six Sigma Methodologies
  • Quality Assurance & Improvement Plans
  • Team Collaboration, Delegation & Leadership
  • Documentation Creation and Reporting
  • Failure Investigation and Analysis
  • Overall Use of Microsoft Office for Business
  • Engineering Software and Practices (CAD/Specification Blueprints)
  • Hands on Vehicle Repair and Tear Down Experience
  • Various Tool and Equipment Usage
  • Clear Communication

Written Reference

Angela Burnett, Quality Operations Manager, Tesla, 816-501-9182


Isaac has been the most impressive of individuals I have had the opportunity to mentor. He has a hunger for knowledge that cannot be quenched. Once he masters one skill he moves on to learn something new. His ability to root cause an issue and implement improvement is unparalleled. He initiates the process using 5Y and presenting his findings to management and the engineering team. Multiple members of management have commented on his professionalism and his ability to present complex issues and solutions in front of a large group. He carries himself with a quiet confidence and gains respect from his peers. Isaac listens to his teammates and offers insight on how he would handle a situation. He is always quick to share knowledge and build his team up. His leadership skills are his greatest strength. He has stood in for supervisors on multiple occasions and there are always good results. He is one of the rare individuals that have a solid balance of technical ability and strong personality that would make him an asset to any organization. Please feel free to contact me with any other questions.

References

  • Angela Burnett (Quality Operations Manager), Tesla
  • David Orta (Quality Engineering Technician/Inline Quality Supervisor), Tesla
  • Sheena Jamison (Team Lead), Byers Engineering Company
  • Nora Ugale (Quality Operations Manager), Tesla
  • Carly Naggy (Franchise Owner), Outback Steakhouse

Contact Information Available Upon Request

Timeline

Quality Engineering Technician Level 2

Tesla
09.2022 - 10.2023

Quality Technician (Fill in Lead)

Tesla
10.2021 - 09.2022

Engineering Assistant

Byers Engineering Company
12.2018 - 08.2019

Gym Coordinator

Wisconsin Lutheran College
08.2018 - 09.2019

Front/Back of House Lead Trainer

Outback Steakhouse
08.2016 - 06.2021

Associate of Science - Engineering (Pre-Engineering)

Los Medanos College

Associate of Arts - Psychology

Wisconsin Lutheran College

High School Diploma -

Freedom High School

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Isaac Zatezalo