Isaac Zepeda
St. Louis,MO
Summary
Dynamic Sales Representative with a proven track record at Apex Saw & Tool. Achieved a significant increase in sales through expert customer service and upselling techniques. Highly skilled in account relationship management and digital marketing, consistently exceeding sales targets and fostering client loyalty. Recognized for strong verbal skills and a customer-centric approach to business growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Representative
Apex Saw & Tool
04.2004 - 06.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Sales Representative/Estimator
Syn-Mar Cultured Marble
05.1994 - 03.2004
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Achieved XX% increase in sales through effective upselling and cross-selling techniques
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
- Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
- Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers
- Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
Education
High school diploma -
State of Nevada Deptartment of Education
Reno, NV02.1998
Skills
- Effective Negotiation
- Strong Verbal Skills
- Lead Generation Calls
- Market Research
- Effective Presentation Delivery
- Sales Strategy Development
- Account Relationship Management
- Territory Sales Development
- Client Relationship Development
- Digital Marketing
- Task Organization
- Salesforce Experience
- Business-to-Business Sales
- Customer-Centric Upselling Strategies
- Project Oversight
- Customer Account Management
Certification
Driver's License
Timeline
Sales Representative
Apex Saw & Tool
04.2004 - 06.2022
Sales Representative/Estimator
Syn-Mar Cultured Marble
05.1994 - 03.2004
High school diploma -
State of Nevada Deptartment of Education
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