JEFF FONTENOT
Lafayette,LA
Summary
Results-driven sales representative with expertise in medical device sales and support. Strong knowledge of anatomy and physiology complements hands-on experience in driving sales and fostering client relationships. Committed to achieving ambitious goals and contributing to team success in a diverse environment.
Overview
11
11
years of professional experience
Work History
Sales Representative
Stryker Orthopaedics
Lafayette, LA
06.2025 - Current
- Developed surgeon relationships across territory to expand adoption of Trauma Orthopedics implant portfolio.
- Coordinated operative support for Orthopedics procedures, ensuring accurate product availability and case readiness.
- Educated hospital staff on implant features, instrumentation, and procedural workflows to support confident usage.
- Collaborated with surgical teams to resolve case issues and maintain continuity during procedures.
- Trained internal partners on product knowledge, clinical positioning, and competitive differentiation.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Owner/Operator
Scooter's Coffee
Lafayette, LA
08.2023 - Current
- Manage day-to-day business operations for optimal efficiency, streamlining processes to reduce costs.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Speak professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Develop and implement successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluate company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implement effective financial management practices, improving cash flow and profitability.
- Oversee inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversee the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contribute positively to the local community through involvement in various events.
Manager
Fat Pat's Bar & Grill
Broussard, LA
06.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, and reducing waste.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Established productive relationships with local vendors for better pricing and fresher ingredients.
Sales Representative
ATEC SPINE
Lafayette, LA
07.2019 - 05.2021
- Specialized in surgical spine instrumentation/implant systems
- Responsible for providing guidance to physician and staff during surgical use of products
- Management, tracking, delivery of service for all products utilized by respective physicians
- Developed and cultivated relationships with key physician and hospital partners
- Provided training and in service in the operating room during procedures, to physician, staff and other personnel
Sales Representative
ConMed Linvatec
Lafayette, LA
11.2016 - 07.2019
- Specialize in surgical imaging and visualization products
- Maintain professional client and vendor relations including, but not limited to Orthopedics, Cardiology, Gastroenterology, Laparoscopic, Robotic, etc
- Proficient with camera systems, light sources, insufflation, monitors, scopes, etc
- Experience troubleshooting equipment
Athletic Trainer
Center for Orthopaedics
Lake Charles, LA
01.2016 - 07.2017
- Make regular visits to assigned schools providing injury prevention, evaluation, immediate care, treatments and rehabilitation, and organization and professional health to all athletes needed
- Advise patients on questions pertaining to treatments and general anatomy and physiology
- Educate and support patients and parents in relation to the injuries and any support devices provided
- Maintain accurate records of injuries and treatments
- Provide insurance claim forms for sports injuries treated by a physician
- Schedule and be present for pre-participation sports physicals
- Act as a liaison between family physician and specialist, the school district, athletes and their parents
- Log athletes progress and data into the Sports Medicine database under the correct chart using the appropriate codes
Education
Bachelor's Degree - Science
McNeese State University
Lake Charles, LA05-2015
Undergraduate work - General Studies
Louisiana State University At Eunice
Eunice, LA01-2010
Skills
- Collaborative Team Member
- Motivated Team Contributor
- Detail oriented
- Coachable
- Effective Negotiation
- Technical Troubleshooting
- Critical Thinking Skills
- Effective Organization
- Strong Verbal Communication
- Professional Networking
- Professional Etiquette
- Operations management
- Team Development
- Customer Service Excellence
- Staff management
- Effective Interpersonal Communication
- Strategic Business Planning
- Effective Task Delegation
- Effective Goal Development
- Comprehensive Product Knowledge
- Technical Documentation Expertise
Timeline
Sales Representative
Stryker Orthopaedics
06.2025 - Current
Owner/Operator
Scooter's Coffee
08.2023 - Current
Manager
Fat Pat's Bar & Grill
06.2021 - 08.2023
Sales Representative
ATEC SPINE
07.2019 - 05.2021
Sales Representative
ConMed Linvatec
11.2016 - 07.2019
Athletic Trainer
Center for Orthopaedics
01.2016 - 07.2017
Bachelor's Degree - Science
McNeese State University
Undergraduate work - General Studies
Louisiana State University At Eunice