Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Isaac Daniel Bledsoe

Guymon,OK

Summary

Business Systems and Networking Technician with expertise in network configuration and troubleshooting at PTCI. Proven ability to enhance customer satisfaction through effective communication and technical support. Skilled in cybersecurity implementation and team leadership, resulting in improved network performance and reliability. Committed to fostering strong relationships and driving continuous improvement across all customer interactions.

I have extensive experience in configuring, managing, and troubleshooting routers, switches, and access points. Proven track record of enhancing network performance and reliability at PTCI. Strong technical skills and problem-solving abilities, with a commitment to staying current on emerging networking technologies. Open to on-the-job training to further improve expertise.

Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner with the ability to master new skills independently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business systems and networking technician

PTCI
Guymon, ok, Oklahoma
05.2023 - Current
  • Installed and configured network hardware and software components.
  • Monitored network performance and resolved connectivity issues promptly.
  • Conducted routine maintenance on network systems to ensure reliability.
  • Collaborated with team members to troubleshoot technical problems efficiently.
  • Documented network configurations and updates for future reference and training.
  • Assisted in implementing security protocols to protect network integrity. Use of Acronis software for endpoint devices and migration.
  • Provided technical support for end users with network connectivity issues at a business-grade level.
  • Conducted regular maintenance on all network equipment, including firmware upgrades and patching.
  • Assisted in the design of secure local area networks, wide area networks, virtual private networks, and other data communication systems.
  • Configured, maintained, and monitored network devices such as routers, switches, firewalls, and wireless access points.
  • Installed and configured various networking services such as DHCP, DNS, and VPNs.
  • Performed troubleshooting to diagnose and resolve complex technical issues related to networking systems.
  • Performed detailed analysis of existing network performance and provided recommendations for improving throughput speed or efficiency.
  • Maintained positive working relationships with fellow staff and management.
  • Installed wiring, cabling, and devices to establish, repair, and improve network operations.
  • Completed cybersecurity certification training through Acronis, enhancing technical expertise in business systems and networking.
  • Executed hosted and on premise VoIP systems using Sangoma, ensuring seamless call flow programming and configuration.

Customer Service Representative

PTCI
Guymon, ok, Oklahoma
08.2019 - 05.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided detailed product information to enhance customer satisfaction.
  • Handled high call volumes while maintaining professionalism and patience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Worship Leader

New Life Christian Center
Guymon, OK
11.2018 - 04.2023
  • Lead the worship team by promoting teamwork and communication.
  • Organize the practices and worship services.
  • Volunteer time for Wednesday and Sunday services in addition to practice and prep times.

Store Manager

Kent Distributors Inc
Guymon, OK
05.2016 - 08.2019
  • Provide and ensure great customer service.
  • Resolve any customer issues as they arise.
  • Promote the current corporate marketing promotions on a regular basis.
  • Maintain inventory and control audits.
  • Reconcile daily store records and prepare daily deposit.
  • On-board and train new employees to company standards.
  • Manage team schedules to ensure adequate coverage.

Farm Hand

Lundsford Farms
Guymon, OK
10.2015 - 05.2016
  • Helped drive necessary equipment to complete harvest while being flexible with work hours.
  • Performed regular checks and maintenance on all equipment including irrigation sprinklers, tractors, and work trucks.
  • Helped with basic care of cattle including feeding and tagging.

Education

High School Diploma - Guymon, OK

Guymon High School
Guymon, OK
2011

General Studies

Northern Oklahoma College
Tonkawa, OK
Tonkawa, OK

Skills

  • Excellent customer service skills
  • Relationship building and management
  • Product and service sales
  • Team leadership and coaching
  • Basic Microsoft Office, including Word and Excel
  • Maintain inventory and orders
  • Works well in a team environment
  • Network configuration
  • Network troubleshooting
  • Cybersecurity implementation
  • Router and switch management
  • VoIP systems execution
  • Customer relationship management
  • Technical support
  • Problem solving
  • Effective communication
  • Time management
  • VoIP systems troubleshooting
  • Wireless networking
  • Firewall administration
  • Network monitoring
  • Network protocols
  • Router configuration
  • Network cabling
  • LAN and WAN management
  • Hardware installation
  • Teamwork and collaboration
  • Continuous improvement

Certification

Acronis Tech Fundamentals-c227947 02/14/2025

Acronis Cloud Tech Fundamentals-c228389 02/17/2025

Acronis Advanced Disaster Recovery-c229033 02/19/2025

Acronis Advanced Security-c229059 02/19/2025

Algo Certified Account Executive 04/29/2025

References

References available upon request.

Timeline

Business systems and networking technician

PTCI
05.2023 - Current

Customer Service Representative

PTCI
08.2019 - 05.2023

Worship Leader

New Life Christian Center
11.2018 - 04.2023

Store Manager

Kent Distributors Inc
05.2016 - 08.2019

Farm Hand

Lundsford Farms
10.2015 - 05.2016

High School Diploma - Guymon, OK

Guymon High School

General Studies

Northern Oklahoma College

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Isaac Daniel Bledsoe