Cindy Bowen
Orange,NJ
Summary
Experienced Systems Integration Project Coordinator with a strong background in customer service and task prioritization. Proficient in project management software and adept at analytical thinking to achieve successful outcomes. Proven ability to manage customer relations and prioritize tasks, ensuring timely delivery of project deliverables.
Overview
11
11
years of professional experience
Work History
Systems Integration Project Coordinator
Genserve LLC
12.2024 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Billing Specialist
Genserve LLC
11.2022 - 12.2024
- Develop and implement strategies to improve billing processes and reduce errors
- Collaborate with the finance team to ensure accurate and timely billing
- Identify and resolve any discrepancies or issues with billing records
- Identify and resolve any discrepancies or errors in billing statements
- Collaborate with cross-functional teams to streamline billing processes and improve efficiency
- Conduct regular audits of billing processes to identify areas for improvement and ensure compliance with regulatory requirements
- Analyze billing data and trends to identify opportunities for cost savings and revenue growth
Customer Service Representative
Cleanslate Group, LLC
08.2016 - 11.2022
- Promptly answered 50-60 customer telephone calls daily to avoid long wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
EZ Worldwide Express
09.2013 - 08.2016
- Processed credit card charges and filed paperwork efficiently
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Education
Master Of Science - Health Informatics
Southern Illinois University Edwardsville
Edwardsville, IL08.2023
Bachelors of Science - Health Science
Saint Peter's University
Jersey City, NJ05.2013
Skills
- Excellent customer service skills
- Excellent typing skills
- Advanced knowledge of Microsoft Office
- SAP
- Expert computer skills in Windows
- SAP Software
- Efficient
- Detail-Oriented
Timeline
Systems Integration Project Coordinator
Genserve LLC
12.2024 - Current
Billing Specialist
Genserve LLC
11.2022 - 12.2024
Customer Service Representative
Cleanslate Group, LLC
08.2016 - 11.2022
Customer Service Representative
EZ Worldwide Express
09.2013 - 08.2016
Master Of Science - Health Informatics
Southern Illinois University Edwardsville
Bachelors of Science - Health Science
Saint Peter's University
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