Isaac Daniel Rivera
Chicago,IL
Summary
Accomplished Flight Attendant with over 10 years in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Poised, personable and dedicated to team-driven environment.
Overview
13
13
years of professional experience
Work History
Flight Attendant
American Airlines
09.2013 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Passenger Service Agent
American Eagle Airlines
04.2013 - 09.2013
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Fleet Service Clerk
American Eagle Airlines
09.2012 - 04.2013
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Deiced aircraft and guided to proper gate and runway positions.
Sales Associate
Express
05.2012 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Floor Team Member
Target
04.2011 - 05.2012
- Provided prompt assistance at cash registers during peak hours, keeping lines moving efficiently and maintaining customer satisfaction levels high.
- Increased average transaction value through effective suggestive selling techniques during checkout process.
- Assisted in maintaining a clean and organized sales floor, promoting a positive shopping experience.
Education
Bachelor of Science - Computer Game Design
DePaul University
Chicago, ILBachelor of Arts - Cultural Anthropology
University of Illinois At Chicago
Chicago, ILSkills
- Able to work independently and in groups
- Hospitality service expertise
- Emergency Procedures
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Cultural Awareness
- Team Collaboration
Timeline
Flight Attendant
American Airlines
09.2013 - Current
Passenger Service Agent
American Eagle Airlines
04.2013 - 09.2013
Fleet Service Clerk
American Eagle Airlines
09.2012 - 04.2013
Sales Associate
Express
05.2012 - 08.2012
Sales Floor Team Member
Target
04.2011 - 05.2012
Bachelor of Science - Computer Game Design
DePaul University
Bachelor of Arts - Cultural Anthropology
University of Illinois At Chicago
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