Isaac James Valdez

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Improved customer satisfaction by providing timely and efficient field service support to clients.
• Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
• Facilitated strong relationships between product development teams and service support staff, encouraging knowledge sharing across departments for optimal problem-solving capabilities.
• Enhanced customer satisfaction by providing timely and efficient field service support.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collected, arranged, and input information into database system.

Psychology , Business Communication, Accounting, Business Intro