Isaac Munson
Edmond
Summary
Dynamic Shift Leader with a proven track record at Chick-fil-A, excelling in team leadership and cash handling. Enhanced operational efficiency through effective training and performance evaluations, fostering a positive work environment. Committed to customer service excellence and safety compliance, driving improvements in guest satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Shift Leader 2
Chick-fil-A
6201 N May Ave OKC, OK
12.2018 - 12.2025
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new staff on procedures, enhancing team efficiency and consistency in service delivery.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented daily shift schedules, optimizing workforce management for peak service hours.
- Ensured store was was cleaned and closed at the end of the day to ensure the morning crew would have everything ready for use.
- Resolved customer inquiries and complaints effectively, improving overall guest satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Assisted in maintaining health and safety compliance within the restaurant environment.
- Collaborated with management to streamline operations, contributing to improved workflow processes.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
EMT Certification - Fire Fighting
Oklahoma State University, Oklahoma City, OK
Oklahoma City, OK08-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Team collaboration and leadership
- Team supervision
- Staff education and training
- Goal setting and tracking
- Safety processes and procedures
- Inventory counts
- Policy enforcement
- Client service
- Professional appearance
- Operations management
- Policy and procedure enforcement
Timeline
Shift Leader 2
Chick-fil-A
12.2018 - 12.2025
EMT Certification - Fire Fighting
Oklahoma State University, Oklahoma City, OK