Isaak Friedt-Brooks
Mesa,Arizona
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
2
2
years of professional experience
Work History
Account Manager
Phoenix Suns
12.2024 - Current
- Increases client satisfaction by building strong relationships and addressing their needs promptly.
- Maintains high client retention rate by providing exceptional customer service and anticipating client needs.
- Builds relationships with customers and community to promote long term business growth.
- Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Representative
Phoenix Suns
12.2024 - 12.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Associate
Phoenix Suns
09.2024 - 12.2024
- Greeted customers warmly and offered assistance
- Performed numerous game day tasks
- Assisted sales reps with group activations to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Built relationships with potential customers
Security Supervisor
Phoenix Suns & Mercury
04.2024 - 09.2024
- Supervised a team of Security Officers in their daily duties
- Monitored and maintained security systems, including AI based detectors, X-rays, access control systems and other related equipment
- Maintained accurate records of all security-related incidents and activities
- Provided direction to staff on proper execution of safety protocols
Security Specialist
Phoenix Suns & Mercury
12.2023 - 04.2024
- Handled emergency situations
- Authorized and monitored entrance and departure of employees and visitors.
- Neutralized tense situations with tact and common sense.
- Showed leadership
- Provided services to high profile clients
Event Security Officer
Phoenix Suns & Mercury
08.2023 - 12.2023
- Managed access points to ensure that only authorized persons entered event areas.
- Ensured compliance with all applicable regulations pertaining to public safety at events.
- Utilized conflict resolution techniques when necessary to maintain order among guests attending events.
Sales Associate
Teleking Group
05.2023 - 08.2023
- Greeted customers warmly
- Cultivated relationships with new and existing customers to drive sales
- Used product knowledge for handling objections
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability
Intern
Footprint Center
03.2023 - 08.2023
- Company Overview: 6 month internship through The Boys and Girls Club of The Valley
- Gained experience, exposure and knowledge of career-specific procedures and systems
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Demonstrated ability to take initiative and work independently
- 6 month internship through The Boys and Girls Club of The Valley
Education
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Arizona State University
Tempe, Arizona05.2027
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Mesa Community College
Mesa, Arizona05.2025
HIGH SCHOOL DIPLOMA -
Mountain View High School
05.2023
Skills
- Critical Thinking
- Communication
- Account management
- Teamwork
- Leadership
- Computer Skills
- Customer Experience
- Time Management
- Relationship Building
- Sales Strategies
Accomplishments
Received the player 15 award from Player 15 group (Phoenix Suns & Mercury parent company) due to my work Ethic and adaptability in the workplace.
Timeline
Account Manager
Phoenix Suns
12.2024 - Current
Sales Representative
Phoenix Suns
12.2024 - 12.2024
Sales Associate
Phoenix Suns
09.2024 - 12.2024
Security Supervisor
Phoenix Suns & Mercury
04.2024 - 09.2024
Security Specialist
Phoenix Suns & Mercury
12.2023 - 04.2024
Event Security Officer
Phoenix Suns & Mercury
08.2023 - 12.2023
Sales Associate
Teleking Group
05.2023 - 08.2023
Intern
Footprint Center
03.2023 - 08.2023
HIGH SCHOOL DIPLOMA -
Mountain View High School
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Arizona State University
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Mesa Community College
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