Isabel Acosta
Medical Guardian
Glendale,AZ
Summary
Detail-oriented data entry and administrative, customer Service professional with a proven track record in efficiently entering, updating, verifying, and maintaining customer and account information across diverse systems. Proficient in CRM platforms, including Salesforce, as well as Microsoft Word and Excel. Strong background in application processing, documentation, account updates, and payment processing. Exceptional skills in navigating complex computer systems while ensuring accurate record-keeping and meticulous review of information to eliminate errors. Committed to achieving productivity and accuracy goals in high-volume data environments.
16
Years of experience
Work History
Remote Customer Support
2 Years 5 Months- Assisted with data entry, account updates, service requests, billing questions, and customer documentation. Handled high-volume inbound calls while meeting company and sales goals. Supported troubleshooting for medical alert devices and service issues through step-by-step guidance. Maintained accurate customer records and logged interactions, resolutions, and account changes in CRM systems.
- Boosted customer satisfaction by providing prompt technical support for voice-related issues on various platforms.
- Utilized CRM systems to track customer interactions, ensuring accurate record-keeping and continuous improvement of support processes.
- Provided technical support to various departments, enabling faster resolution of issues and increased customer satisfaction.
Loan Processing & Verification
1 Year- Completed application processing tasks reviews and underwriting documentation while validating supporting records. Resolve customer questions and provide clear updates. Manage high-volume inbound and outbound call activity to meet call goals.
- Self-motivated, with a strong sense of responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Operations Manager
12 Years 1 Month- Monitored site quality standards and corrected deficiencies to support consistent client satisfaction.
- Trained staff on cleaning procedures, safety practices, and proper chemical handling.
- Directed daily cleaning schedules and crew assignments to maintain service coverage and workflow balance.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Customer Support
1 Year 3 Months- Marketplace and Medicare coverage enrollment completed through inbound customer support. Application errors, including DMI and income issues, were corrected to support processing. High call volume was handled while assisting customers with accurate enrollment and application review.
Loan Processor
2 Years- Accurate data entry supports clean account records. Executed cash handling to ensure transaction accuracy. and payment processing support smooth customer transactions. Loan application review and documentation verification support creditworthiness decisions within assigned limits. Up-to-date account records strengthen account management. High-volume call support keeps payment activity moving. Delinquent account follow-up leads to payoff deadlines or payment plans.
Education
Diploma
Skills
CRM Systems
Salesforce
Data Entry & Data Accuracy
High-Volume Processing
Account Updates & Maintenance
Customer record management
Document Verification
Data Validation & Error Correction
Data validation
Database & Customer Record Management
Account processing
Microsoft Word & Excel
System Navigation
Electronic Documentation
Confidential Information Handling
Remote Computer-Based Work
Timeline
Remote Customer Support
Medical Guardian
07.2023 - 12.2025
Loan Processing & Verification
Upgrade
06.2022 - 06.2023
Customer Support
Maximus Federal
10.2019 - 01.2021
Loan Processor
Tio Rico Te Ayuda
05.2015 - 05.2017
Operations Manager
Isabelle's Janitorial Service
05.2010 - 06.2022
César Chávez, High School
Diploma